Temporary - Permit and Licensing Review Analyst

City of Austin

1d•$26 - $31•Onsite

About The Position

This position is responsible for performing a wide variety of technical and specialized duties to ensure compliance with applicable City codes and ordinances, for permitting plans and licensing requirements. The role involves reviewing and processing permits and licenses, screening calls and visitors, providing permit information, calculating fees, answering questions about codes and regulations, receiving and referring citizen complaints, reviewing and interpreting plans for compliance, red-lining plans for revisions, providing information on City policies and requirements, preparing permits for issuance, assisting with scheduling and record-keeping, keeping records of fees and billings, ensuring proper filing of documents, assisting in the development of procedure and policy manuals, and reviewing development applications for completeness. Field visits may be performed to address non-compliance issues related to building, codes, right-of-way, and zoning law and ordinances.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
Experience may substitute for education up to four (4) years.
Knowledge of applicable City ordinances, policies, codes, permitting, licensing, and related state and local regulations.
Skill in applying code requirements.
Skill in oral and written communications.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Skill in data analysis and problem solving.
Ability to maintain effective communication and working relationships with City Officials, business leaders, financial institutions, developers, citizen groups, and City departments and employees

Nice To Haves

Experience providing customer service in a high-volume, fast-paced environment.
Demonstrated ability to use virtual and digital customer service platforms, including live chat, virtual appointments, email, telephone, or similar communication tools.
Demonstrated ability to independently manage customer escalations, identifying appropriate solutions, and following issues through to resolution with high customer satisfaction.
Strong understanding of the development process as it relates to Building & Trade Contractor Services.
Experience using the AMANDA database to support the development permitting process.
Fluent in English and Spanish

Responsibilities

Performs a variety of technical work involved in the acceptance, review, processing and issuance of all types of permits and licenses issued by the City.
Screens and directs calls and/or public visitors; provides permit information including quoting and calculating fees and suggesting types of permits needed; answers questions and provides information, including applicable codes and regulations.
Receives citizen complaints and questions, refers them to appropriate department or staff member for resolution.
Reviews and interprets plans and specifications to determine compliance with related City codes, ordinances, and submittal requirements.
Red-lines and notes features on plans needing revision in order to meet code requirements, participates in meetings to resolve conflicts with plans.
Provides information to contractors, property owners, development professionals, and the general public regarding the interpretation and application of City policies, procedures, and licensing requirements.
Prepares permits for issuance, assists in the scheduling of and keeping records of reviews or inspections, keeps records of and provides billings of fees; ensures proper filing and logging of plans, and related documents for the permanent record.
Assists in the development and maintenance of procedure and policy manuals.
Reviews development applications to ensure that all required documents are included in the submittals.
Performs field visits as required to review issues of non-compliance in regard to building, codes, right-of-way, and zoning law and ordinances.