Permanent NY Floater – WC

CorVel Career Site•Syracuse, NY

2d•Remote

About The Position

The Permanent Northeast Floater provides experienced workers’ compensation claims support across New York, temporarily assuming responsibility for diverse caseloads and client programs as business needs arise. The role manages complex and high-visibility claims within delegated authority, determines benefits due, works with case managers and attorneys, coordinates subrogation, negotiates settlements, and supports optimal claim outcomes while meeting customer service requirements and client expectations. This is a remote position. Although the role is permanent, its caseloads are temporary. It offers variety through work across multiple accounts and helps maintain consistent claim handling, compliance, and customer service during staff transitions, absences, or workload shifts. The position must comply with applicable rules and regulations in New York and New England jurisdictions.

Requirements

Excellent written and verbal communication skills.
Ability to assist team members in developing claims-practice knowledge and understanding.
Ability to identify, analyze, and solve problems.
Computer proficiency and technical aptitude, including ability to use MS Office and Excel spreadsheets.
Strong interpersonal, time-management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of workers’ compensation claims administration, case management, and cost-containment solutions.
Minimum of 3 years of industry experience and claim handling.
Bachelor’s degree or a combination of education and related experience.
Active license to handle workers’ compensation claims in New York.
Willingness to become licensed in additional or all New England states.

Nice To Haves

Self-Insured Certificate preferred.
Additional licenses in Connecticut, Rhode Island, New Hampshire, Vermont, and Maine are a bonus.

Responsibilities

Receive assigned claims, confirm policy coverage, and acknowledge claims.
Investigate claims and gather information to determine validity and compensability; file required documentation with state agencies.
Establish reserves and authorize payments within delegated authority limits.
Develop and manage action plans with case managers and outcomes managers to reduce overall claim costs.
Coordinate early return-to-work efforts with appropriate parties.
Manage subrogation and litigation as applicable.
Oversee potential claim recoveries of all types.
Report claims to the excess carrier when applicable.
Provide clear, timely communication of claim status to customers and claimants.
Follow client and carrier guidelines and participate in claims reviews as needed.
Develop and maintain professional relationships with customers and internal partners.
Ensure compliance with applicable state rules and regulations in New York and New England jurisdictions.
Adapt to new caseloads, client expectations, and system processes while maintaining service standards.
Perform additional projects and duties as assigned.