Permanency Services Manager
About The Position
Wake County Department of Social Services is seeking a Permanency Services Manager to lead a team serving families in Wake County. The Permanency Services team includes two adoption permanency units, an ICPC/homestudy unit, a post-adoption services unit, and a Child Welfare Eligibility team. The manager will oversee five supervisors and monitor compliance with mandated requirements. The position involves analyzing data, benchmarking practices from other counties to improve services, and managing contracts. The manager collaborates with community partners, develops resources, maintains professional relationships, advocates for youth, and communicates effectively with others. Success also depends on building collaborative relationships with other program managers, coordinating communication across teams, and bringing staff together to identify root causes and solve problems collaboratively. The position is based at HSC Swinburne in Raleigh, North Carolina. The regular schedule is Monday through Friday, 8:30 a.m. to 5:15 p.m., with flexible hours as needed. Some evening and weekend work is required, as is participation in a rotating on-call manager response. In emergencies, the employee may be expected to participate in preparedness and response operations, including temporary assignments with different duties, hours, or work locations.
Requirements
- Bachelor's degree; equivalent education and experience are accepted.
- Five years of job-related experience, including three years of supervisory experience.
- Valid driver's license and a safe driving record.
- Ability to exercise good judgment when appraising situations, making decisions, planning, and directing work activities.
- Ability to monitor and assess the performance of oneself, other individuals, or organizations to make improvements or take corrective action.
- Strong oral and written communication skills.
- Strong critical-thinking skills.
- Ability to independently learn external and internal statutes and policies that affect the work.
- Availability for some evening and weekend work and rotating on-call manager response.
Nice To Haves
- Master's degree in Social Work, Human Services, Counseling, or another related field.
Responsibilities
- Lead the Permanency Services team, which includes adoption permanency, ICPC/homestudy, post-adoption services, and Child Welfare Eligibility units.
- Manage five supervisors and monitor compliance with mandates.
- Gather and analyze data and benchmark ideas from other counties to improve services.
- Manage contracts.
- Collaborate with community partners to develop resources and maintain professional relationships.
- Advocate for the needs of youth and communicate effectively with others.
- Build collaborative relationships with other program managers.
- Streamline communication across multiple teams.
- Bring staff together to identify root causes and collaboratively solve problems.
- Participate in a rotation of on-call manager response.
- Participate in emergency preparedness and response operations when required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
