Permanency Services Manager

Wake County Government•Raleigh, NC

4d•Onsite

About The Position

Wake County Department of Social Services is seeking a Permanency Services Manager to lead a team serving families in Wake County. The team consists of two adoption permanency units, one ICPC/homestudy unit, one post-adoption services unit, and one Child Welfare Eligibility team. The manager oversees five supervisors and monitors compliance with mandates. The role includes analyzing data, identifying improvement opportunities using ideas from other counties, managing contracts, collaborating with community partners, advocating for youth, and building relationships with other program managers and staff. The manager also streamlines communication across teams and brings staff together to identify root causes and solve problems collaboratively. The position is based at HSC Swinburne in Raleigh, North Carolina. The regular schedule is Monday through Friday, 8:30 a.m. to 5:15 p.m., with flexible hours as needed. Some evening and weekend work is required, along with participation in a rotation of on-call manager response.

Requirements

Bachelor's degree; equivalent education and experience are accepted.
Five years of job-related experience, including three years of supervisory experience.
Valid driver's license and a safe driving record.
Ability to exercise good judgment in appraising situations, making decisions, planning, and directing work activities.
Ability to monitor and assess the performance of oneself, individuals, or organizations to make improvements or take corrective action.
Strong oral and written communication skills.
Strong critical-thinking skills.
Ability to manage independent learning of external and internal statutes and policies that impact the work.
Some evening and weekend work is required.

Nice To Haves

Master's degree in Social Work, Human Services, Counseling, or another related field.

Responsibilities

Lead the Permanency Services team, consisting of two adoption permanency units, an ICPC/homestudy unit, a post-adoption services unit, and a Child Welfare Eligibility team.
Manage five supervisors and monitor compliance with mandates.
Gather and analyze data and benchmark ideas from other counties to improve services.
Manage contracts.
Collaborate with community partners to develop resources and maintain professional relationships.
Advocate for the needs of youth and communicate effectively with others.
Build collaborative relationships with other program managers.
Streamline communication across multiple teams.
Bring groups of staff together to identify root causes and solve problems collaboratively.
Participate in a rotation of on-call manager response.