Performing Arts Enrollment Manager and Box Office Coord

Colorado Mesa University•Grand Junction, CO

3d•Onsite

About The Position

At CMU, we look at every position as a seat. Every seat is vital and the individual in the seat contributes significantly to our mission of providing an affordable and accessible education and forming meaningful and mutually enriching partnerships that support the well-being and vibrancy of our community. As a human centric organization, a priority is to ensure we have the “right seats” in our organization, and that the expectations, ownership and accountabilities are defined and communicated clearly for the success of the individuals holding the seats. The Performing Arts Enrollment Manager and Box Office Coordinator is responsible to the Academic Department Heads of Music and Theatre Arts in supporting the mission and culture of the University and the departments by organizing and overseeing recruiting and retention efforts and coordinating the performing arts box office. This position will be the single point of contact for constituents in recruiting efforts, including performing-arts faculty, admissions staff, high-school performing arts directors, and prospective students. This position will also be responsible for customer service and ticket sales for all theatre, dance, and music productions produced by CMU.

Requirements

Bachelor’s degree from an accredited college or university.
Demonstrated experience with Microsoft Office and POS software.
Strong communication and organizational skills.
Self-motivated.
Ability to schedule, lead, train, and mentor student staff.
Experience and knowledge of the performing arts.
Three or more years of proven experience in a front-line, customer/public-focused position requiring direct interaction with the public.
Demonstrated experience with using web content management systems, online ticketing systems and/or similar retail systems.

Nice To Haves

Experience working with students from diverse backgrounds
Demonstrated commitment to improving the levels of access and success for underrepresented students within higher education.

Responsibilities

Develop and implement effective recruitment strategies to attract talented students to the music and theatre departments
Collaborate with faculty, admissions, and IRIS to ensure a smooth and efficient admissions process for accepted students
Manage information on prospective students using CRM and other software
Coordinate advertising and outreach to prospective students, including website, social media, festivals, faculty recruiting trips, conference booths, mailings, emails, messages, and phone calls
Manage logistics for faculty recruiting trips, audition days, and on-campus recruitment events
Attend recruiting events, conferences, and other activities where prospective students may be involved, such as area school performances, campus recruiting events, and conferences
Manage physical and online recruiting materials
Serve as a liaison to high-school performing arts directors
Serve as a resource for prospective students by providing information about the university’s programs, curriculum, facilities, and student life
Maintain departmental student records
Assist Academic Department Heads with implementing and tracking retention efforts
Provide customer service and ticket sales for all theatre, dance and music productions at CMU and off-campus events
Hire, train, and supervise a staff of student employees, manage a student-assist budget, and approve electronic time sheets
Maintain communication with managers of other campus ticketing locations for any issues, policy changes or special circumstances affecting the performing arts ticketing functions
Organize and manage sales for special school matinee performances and serve as the point of contact for teachers bringing groups
Program all aspects of ticketing POS software including all events, packages, benefits, vouchers, account codes, seating holds, pricing, donation campaigns, discount codes, ticket layouts, and customer profiles
Communicate with ticketing POS software’s customer service department for troubleshooting and with CMU’s Information Technology office for any equipment issues
Manage cash and reconcile all sales, prepare deposits, and keep records of all deposits to the Cashier Office and to the CMU Foundation
Provide reports on ticket sales, attendance, donors, fundraising and others as requested or needed
Coordinate with house managers, including ticket scanners and distributing programs
Oversee general maintenance of the physical box office space and its security, requesting access for student workers as needed
Maintain an archive of all programs and other printed material for the departments of theatre and music and submit them to ASCAP and BMI
Communicate with donors and serve as the point of contact for donor ticketing and for invitations and check-in for donor events