Performance Shop Service Advisor - Vancouver WA | Dick Hannah Dealerships

Dick Hannah Dick Says Yes • Vancouver, WA

2d • $1,000 - $110,000 • Onsite

About The Position

Fast Specialties is looking for a motivated, knowledgeable, and driven Service Advisor to join their expanding team. This operation combines a high-performance speed shop and chassis dyno facility with the structure and volume of a modern dealership service department. They work on a variety of vehicles including classic muscle cars, street rods, modern performance vehicles, race cars, off-road builds, and custom fabrication projects. The role offers the opportunity to work around high-horsepower projects daily in a rapidly growing operation.

Requirements

• Performance car enthusiast
• Strong customer service and communication skills
• Automotive knowledge and enthusiasm
• Skilled and organized follow-up
• Ability to multitask in a fast-paced environment
• Experience as a service writer/advisor
• Self-motivated team player with strong organizational skills

Nice To Haves

• Performance automotive knowledge is a major plus
• Experience using CDK software a plus, but not necessary

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
• Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Benefits

• Competitive Salary: $1,000 monthly salary plus 15% commission on service customer pay orders and 5.5% commission on total internal pay orders.
• Generous Paid Time Off (PTO): New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability.
• 401(k) plan for retirement planning.
• Paid Holidays: 5 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed