Performance Shop Service Advisor - Vancouver WA | Dick Hannah Dealerships

Dick Hannah Dick Says YesVancouver, WA
$1,000 - $110,000Onsite

About The Position

Fast Specialties is looking for a motivated, knowledgeable, and driven Service Advisor to join their expanding team. This operation combines a high-performance speed shop and chassis dyno facility with the structure and volume of a modern dealership service department. They work on a variety of vehicles including classic muscle cars, street rods, modern performance vehicles, race cars, off-road builds, and custom fabrication projects. The role offers the opportunity to work around high-horsepower projects daily in a rapidly growing operation.

Requirements

  • Performance car enthusiast
  • Strong customer service and communication skills
  • Automotive knowledge and enthusiasm
  • Skilled and organized follow-up
  • Ability to multitask in a fast-paced environment
  • Experience as a service writer/advisor
  • Self-motivated team player with strong organizational skills

Nice To Haves

  • Performance automotive knowledge is a major plus
  • Experience using CDK software a plus, but not necessary

Responsibilities

  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Checks on progress of repair throughout the day.
  • Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
  • Closes repair order as appropriate.
  • Explains completed work and all charges to customers.
  • Maintains high customer satisfaction standards.

Benefits

  • Competitive Salary: $1,000 monthly salary plus 15% commission on service customer pay orders and 5.5% commission on total internal pay orders.
  • Generous Paid Time Off (PTO): New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
  • Comprehensive Benefits Package: medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability.
  • 401(k) plan for retirement planning.
  • Paid Holidays: 5 paid holidays per year.
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