Performance Shop Service Advisor - Vancouver WA | Dick Hannah Dealerships

Dick Hannah Dick Says Yes • Vancouver, WA

1d • $1,000 • Onsite

About The Position

Fast Specialties is looking for a motivated, knowledgeable, and driven Service Advisor to join our expanding team. Our operation is unlike almost anything else in the Pacific Northwest. We combine a high-performance speed shop and chassis dyno facility with the structure and volume of a modern dealership service department. One minute you may be writing up a basic maintenance service, and the next you could be coordinating an LS swap, supercharger installation, dyno tuning session, standalone ECU setup, or full custom performance build. We work on everything from classic muscle cars and street rods to modern performance vehicles, race cars, off-road builds, and custom fabrication projects.

Requirements

• Performance car enthusiast
• Strong customer service and communication skills
• Automotive knowledge and enthusiasm
• Skilled and organized follow-up
• Ability to multitask in a fast-paced environment
• Experience as a service writer/advisor
• Self-motivated team player with strong organizational skills

Nice To Haves

• Performance automotive knowledge is a major plus
• Experience using CDK software a plus, but not necessary.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
• Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Benefits

• Competitive Salary: $1,000 monthly salary plus 15% commission on service customer pay orders and 5.5% commission on total internal pay orders.
• Generous Paid Time Off (PTO): New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability.
• 401(k) plan for retirement planning.
• 5 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed