Performance Optimization Manager

City National Bank • Los Angeles, CA

21h • $127,626 - $237,014

About The Position

The Performance Optimization Manager facilitates operational changes and process improvement initiatives designed to achieve significant results in the key areas of quality, cost effectiveness, and service delivery, process redesign and outcomes measurement.Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Solves complex problems, takes a broad perspective to identify solutions.

Requirements

• Bachelor's Degree or equivalent
• Minimum 10 years of quality/process improvement work experience
• Minimum 5 years of experience in project management
• Minimum 5 years of experience in financial industry

Responsibilities

• Lead efforts to identify process improvements, working collaboratively across multiple departments to identify impacted parties, business partners, and resources required
• Develop and design processes that support business needs
• Perform gap analysis between present conditions and future operations needs and identify solutions
• Provides direction and oversight to project teams to design and implement solutions that meet applicable business requirements
• Measure process improvement benefits after changes are implemented
• Partner with process owners to identify and leverage best practices to achieve maximum results to eliminate waste/ cost of poor performance and deliver sustainable and repeatable change
• Design, drive and perform operational analysis of processes
• Assist other functions in identifying and implementing opportunities to improve program and process effectiveness
• Plan, develop and coordinate training in process improvement changes
• Identify and facilitate process improvement projects, training/ workshops to drive cultural change
• Support other departments as needed and perform other duties as required by management
• Act as a key driver for process improvement initiatives coordinating efforts across multiple business units
• Lead analysis of highly complex operational challenges, applying advanced problem-solving techniques to solutions development
• Serve as liaison between executive leadership and operational teams, providing strategic updates and influencing decision making
• Develop relationships with stakeholders at various levels of the organization

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees