Dealer.com Performance Manager

Cox•123 Remote Street, Georgia GA 30301, GA

2d•$75,000 - $112,600•Remote

About The Position

The Dealer.com Performance Manager is responsible for building and maintaining relationships with external clients, ensuring client needs drive priorities, decisions, and activities to ensure success through product utilization, upgrades, sales, and revenue retention. The Performance Manager owns the client relationship and acts as the client advocate internally. This remote role requires protecting monthly revenue without long-term contracts, identifying opportunities for additional products, and expanding/upselling functionality to increase revenue growth. Collaboration with other Performance Managers is expected to ensure a seamless client experience across multiple products. This is a regional position primarily covering Florida, Georgia, and Alabama, with a preference for candidates within the territory.

Requirements

Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
Safe driver needed; valid driver's license required
Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems.
Ability to effectively work with all levels at an automotive dealership or dealer group.
Demonstrate and expert level of both verbal and written communication in a way that retains audience engagement.
Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke healthy debates.
Strong client focus and strong customer service skills/approach.
Persistent and proactive highly motivated self-starter passionate about client satisfaction.
Ability to work remote, works independent with limited supervision with ability to proactively take on risk and follow departmental standard practices and procedures.
Demonstrated ability to work in a highly collaborative atmosphere through remote sharing technologies.
Ability and eagerness to learn complex technology and basic understanding of web-based systems.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

4+ years experience in a retail automotive dealership setting
4+ years managing digital marketing strategies for a single rooftop or dealer group
Proven sales acumen
Requires in‐depth conceptual and practical knowledge of client engagement and experience in retail automotive and broadens capabilities through software utilization.
Demonstrates openness to change and actively embraces new technologies to enhance operational efficiency.
Track progress to help clients reach performance goals using software and collaboration with software partners
Ability to travel potentially up to 50%; exact amount may vary depending on client demands, most travel consists of in market and overnight and occasional weekends.

Responsibilities

Responsible for external client and revenue retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio.
Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity. Will carry a full and/or complex account load.
Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization, improved processes and client goal attainment to drive valuable insights to increase product utilization and improving client’s business processes and helps them meet their objectives.
Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
Works with ‘at risk’ clients, using Consultative strategies to identify and develop an action plan to turn around and retain the relationship.
Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives. By using independent thought and problem‐solving skills along with strategic insight to make recommendations to accomplish client goals.
Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Proven ability to influence clients on how to use and leverage the capabilities of the product to meet their business objectives.
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results.
Closely monitor system ‘red flags’/emergencies with clients and take immediate action.
Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
Responsible for maintaining product knowledge and trainings, including new releases and enhancements to products in their direct AOR.
Works Independently to identify and moderate complex issues.
Conducts analysis using independent thought to make recommendations to clients to build ROI in the software.
Serve as a point of assistance to new or lower-level PMs through job shadowing. May provide general guidance/direction or train new or less experienced performance managers.
Performs full range of performance management responsibilities that typically requires processing and interpreting, more complex, less clearly‐defined client issues.
Consistently able to maintain client relationships and internal metrics
Asked to assist or own special -projects including but not limited to Dealer workshops/webinars, product ownership, new hire training, Attend outside Vendor events (NADA, Digital Dealer, Etc.)
Complete internal tasks and trainings in a timely manner
All other duties as assigned.

Benefits

A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually
bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave