Performance Manager

Lotlinx

4h•Hybrid

About The Position

The Performance Manager serves as a strategic advisor to dealers, helping them achieve measurable ROI through adoption and effective use of the Lotlinx platform. This role is responsible for retention, upsell, and client success across an assigned portfolio of accounts. Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities.

Requirements

5+ years of relevant management experience in automotive retail, digital marketing, or SaaS account management.
Strong understanding of dealership operations and digital advertising performance metrics.
Skilled in analyzing data, interpreting KPIs, and presenting insights to senior leaders.
Proficiency with CRM tools (Salesforce or similar) and Excel (pivot tables, lookups).
Comfortable working in a fast-paced, technology-driven environment.
Bachelor’s degree preferred, or equivalent professional experience.

Nice To Haves

Familiarity with Google Analytics, GA4, or digital marketing platforms.
Experience with SaaS implementation or client success models.
Proven track record of exceeding retention or upsell goals.
Outstanding relationship management, interpersonal and communication skills.
Comfortable working in a fast-paced, technology-driven environment.
Exceptional listening skills, with the ability to detect problems / risks.
Superior customer-focused approach at all times.
Highly motivated self-starter, capable of working in a team environment.
Highly attentive to detail with a data-driven mindset

Responsibilities

Manage performance and outcomes across assigned dealer accounts, driving platform adoption and measurable results.
Serve as a trusted partner to dealership leadership and staff, translating data insights into actionable business improvements.
Monitor key account metrics and proactively address risks or growth opportunities.
Collaborate cross-functionally with Sales, Product, and Marketing to ensure dealer success.
Identify upsell opportunities and expand platform usage within dealer groups.
Support strategic initiatives that enhance customer satisfaction and long-term value.
Travel periodically to engage high-value clients and conduct strategic on-site reviews.