Performance Manager - Automotive Refinish

Axalta•US-PA-Remote, PA

1d•Remote

About The Position

The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered. This is a remote based role in the United States and requires the ability to travel >50%.

Requirements

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
Minimum of 3-5 years of Automotive Refinish industry experience.
Strong knowledge of repair shop operations as well as distribution fundamentals.
Working knowledge of Axalta’s core (APL) product lines.
Strong technical aptitude and problem solving.
Presents oneself in professional manner to all levels of the customer and internally.
Disciplined and able to perform effectively in unstructured and autonomous conditions.
Ability to embrace the culture of both the customer and Axalta.
Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations.
Must be willing and able to travel > 50% of the time.
Valid Driver’s License required.

Nice To Haves

Bachelor’s degree preferred but not required.

Responsibilities

Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
Provides high-level of dedicated customer support with frequent face-to-face visits.
Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance.
Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
Manages budget for each center and ensures monthly costs are within allotted parameters.
Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
Identifies and advises on process improvements to alleviate roadblocks facing the customer.
Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner.
Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers.
Involves local Axalta teams and engages the appropriate resources for additional support when necessary.