Performance Manager

Axalta•US-NJ-Remote, NJ

1d•Remote

About The Position

Axalta is seeking a remote Performance Manager to join their team. This role is based in the New Jersey/Philadelphia Area and requires over 50% travel. The Performance Manager is responsible for maintaining strong customer satisfaction and retention within a designated territory. They will work with a high sense of urgency, demonstrating ownership and accountability to ensure the customer's long-term success by delivering on all aspects of the agreement.

Requirements

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
Minimum of 3-5 years of Automotive Refinish industry experience.
Must be willing and able to travel > 50% of the time.
Valid Driver’s License required.

Nice To Haves

Strong knowledge of repair shop operations as well as distribution fundamentals.
Working knowledge of Axalta’s core (APL) product lines.
Strong technical aptitude and problem solving.
Presents oneself in professional manner to all levels of the customer and internally.
Disciplined and able to perform effectively in unstructured and autonomous conditions.
Ability to embrace the culture of both the customer and Axalta.
Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations.

Responsibilities

Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
Provides high-level of dedicated customer support with frequent face-to-face visits.
Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance.
Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
Manages budget for each center and ensures monthly costs are within allotted parameters.
Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
Identifies and advises on process improvements to alleviate roadblocks facing the customer.
Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesforce (SFDC) and follows-up on issues in a timely manner.
Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers.
Involves local Axalta teams and engages the appropriate resources for additional support when necessary.