Performance Manager

Bank of America•Plano, TX

3d•$138,200 - $174,200•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Unregistered Performance Manager (PM) will work closely with Division Managers (DM) and Market Leaders (ML) to ensure effective development and execution of local strategies and tactics that drive Employee Banking and Investing. The PM creates customer-driven plans to achieve and exceed region objectives. In this role, PM’s will provide timely feedback to ML's, Regional Exec (RE) and Performance Executive (PE) on performance and channel strategy opportunities related to the enterprise impacts of the business. PM is responsible to improve sales force effectiveness and productivity by coaching ML's on using talent analytics, top talent retention and partner integration (for example, a PM will analyze a ML's market and identify skill/performance gaps and recommend actions steps/share best practices on how to solve the issue). The PM will ensure adherence of the sales force to regulatory, policies and procedures. PM’s conduct in-market visits with DM’s/ML's to role model effective routines/behaviors and provide coaching to improve skill set. The PM is responsible to deliver and implement strategies and initiatives to drive partner integration in daily practice. PMs provide voice of associate for initiatives and incremental learning/development activities to support client management and deepening.

Requirements

3+ years leading, coaching, and managing high performing sales teams within the financial services industry
Proven ability to drive integration across products and drive results through superior delivery and sales management
Experience influencing market or region level leaders
Proactively builds trusted relationships with key partners/clients
Ability to be a change agent and work in a fast paced environment
Experience in building effective client minded sales strategies which impact the business line
Projects enthusiasm, optimism, and determination
Communicates strategic business plans and tactical sales goals clearly and effectively at all levels
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Financial Center Channel Experience
GWIM, Preferred or Small Business Banking Experience
Experience interacting with and/or influencing market or region level leaders
Bachelor's degree or equivalent experience

Responsibilities

Lead and/or participate in routines with region and/or market level partners across LOBs and drive day-to-day integration with these teams, especially Consumer Banking and Workplace Benefits
Monitor EBI sales reporting and identify gaps/opportunities
Support effective on-boarding, training, and continuing education of unregistered sales associates.
Drive the adoption and execution of client relationship process, including sales playbook and lead management to achieve region goals while ensuring compliance with regulatory, policies and procedures
Support the team in implementing effective performance management including goal setting, incentive, and other reward and recognition mechanisms
Drive metrics and targets related to client experience, productivity, number of new relationships, revenue growth, leadership behaviors & teamwork, partnership ability & managing by influence
Lead and develop program initiatives relating to partners and process evolution