Performance Manager

Asset Living•Atlanta, GA

1d•Hybrid

About The Position

The Performance Manager plays a pivotal role in enhancing employee performance and driving organizational success through comprehensive training, coaching, and performance management initiatives. This position is responsible for developing and executing effective learning programs, coaching individuals and teams, and fostering a culture of continuous improvement and professional growth. This position works directly with Affordable communities, site teams, regional leadership, and cross-functional partners to develop and execute learning programs that support Affordable housing operations, compliance expectations, leasing performance, customer service, onboarding, and overall property performance.

Requirements

Proven experience in employee training, coaching, and performance management, preferably in a field-based environment.
Strong understanding of learning and development principles and best practices.
Excellent presentation, facilitation, and communication skills.
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
Familiar with Asset Living’s primary property management software systems (Entrata, RealPage, and Yardi).
Affordable housing experience required, with strong working knowledge of Affordable housing programs, site-level operations, and compliance-driven property performance.
Travel Requirement: This position entails travel both local and regionally, estimated at 75%-80% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

Nice To Haves

Certification in training and development (e.g., CPLP, CPTM) is a plus.
Experience with LIHTC, HUD, Section 8, layered Affordable programs, recertifications, file processes, or compliance-related operations strongly preferred.

Responsibilities

Actively participate in organizational change initiatives, collaborating with various departments to ensure training initiatives support broader strategic objectives.
Collaborate with other trainers or subject matter experts to enhance training content.
Communicate effectively with stakeholders, providing updates on training outcomes and addressing any concerns.
Ensure learning solutions are engaging, effective, and tailored to meet the needs of various employee groups.
Establish a continuous feedback loop with program participants to gather insights for refining and customizing learning programs.
Effectively use training technologies, such as Learning Management Systems (LMS) and multimedia tools.
Apply knowledge of Affordable housing operations, leasing expectations, compliance requirements, and property performance metrics to support meaningful coaching and training outcomes.
Execute a comprehensive regional coaching plan each month driven by KPI results and global organizational objectives.
Assist with delivering diverse learning programs, including leadership development, technical skills training, and onboarding.
Support the implementation and utilization of learning management systems (LMS) and other relevant platforms.
Deliver coaching sessions with clarity, ensuring participants understand the content.
Apply a blended learning approach, seamlessly combining in-person and online training modalities for optimal learning outcomes.
Execute a comprehensive regional coaching plan each month driven by Affordable Division KPI results, compliance trends, operational needs, and global organizational objectives.
Enhance training content by incorporating real-world Affordable housing examples, case studies, site-level scenarios, and common operational challenges.
Foster a culture of continuous learning and professional growth across the organization.
Lead workshops to enhance individual and team performance through effective performance coaching processes.
Identify, groom, and accelerate the development of high-potential individuals within the organization.
Cultivate strong relationships with external vendors, consultants, and subject matter experts.
Monitor Key Performance Indicators, compliance trends, leasing performance, employee performance, and other relevant data to measure the impact and effectiveness of learning and performance initiatives.
Contribute to lower employee turnover.
Improve tenure in each individual role.
Increase internal promotions.
Improve overall employee engagement.
Support improved leasing, renewal, recertification, customer service, and operational performance outcomes.
Maintain a high number of properties achieving Property KPIs.