Performance Manager - Recruiting & Training - Zales - New York and New Jersey Area

Signet Jewelers • Garden City, NY

1d • Onsite

About The Position

We have many opportunities available on our other career site pages. Click here to link to our careers page! You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Requirements

• Review and identify staffing needs within each store, including proper full-time/part-time mix, and makes recommendations for staff movement and adjustments to meet the needs of the business.
• Coordinate and conduct recruiting blitz and direct recruiting throughout the assigned area.
• Establish business relationships with local colleges to source talent through the College Recruiting Program, participating in on-campus interviews and information sessions.
• Assist with the interview and hiring processes, using appropriate hiring guidelines, for qualified job candidates.
• Monitor staffing and labor budgets for the stores in the area operations managers designated area to confirm properly staffed, and customer sales and service metrics are achieved.
• Validate accurate completion on new hire onboarding process.
• Communicate and train team members on performance expectations, performance goals, and standards expectations to all team members, making certain they understand the impact of their performance on company success.
• Visit stores in the regional area operations manager assigned area to identify successes and areas of opportunity.
• Partner with regional area operations manager and store managers to address and correct the root cause of any recruiting or training issue and celebrate success.
• Partner with Performance Manager – Administration/Visual to create and implement training plans for compliance, policies and procedures, and other administrative needs, creating operational efficiencies.
• Identify training and development needs of store managers and team members in product knowledge, service standards, and sales techniques to achieve sales performance.
• Create and execute training and development plans within the assigned area.
• Utilize Net Promoter System performance and feedback within the area operations managers assigned area to identify training needs and promote positive experiences that exceed customer expectations.
• Provide behavior-based feedback to the regional area operations manager for performance reviews and recommendations for merit increases.
• Evaluate and provide feedback on team member productivity, overall performance, and efficiency to recommend promotions or other changes in status.

Responsibilities

• Review and identify staffing needs within each store, including proper full-time/part-time mix, and makes recommendations for staff movement and adjustments to meet the needs of the business.
• Coordinate and conduct recruiting blitz and direct recruiting throughout the assigned area.
• Establish business relationships with local colleges to source talent through the College Recruiting Program, participating in on-campus interviews and information sessions.
• Assist with the interview and hiring processes, using appropriate hiring guidelines, for qualified job candidates.
• Monitor staffing and labor budgets for the stores in the area operations managers designated area to confirm properly staffed, and customer sales and service metrics are achieved.
• Validate accurate completion on new hire onboarding process.
• Communicate and train team members on performance expectations, performance goals, and standards expectations to all team members, making certain they understand the impact of their performance on company success.
• Visit stores in the regional area operations manager assigned area to identify successes and areas of opportunity.
• Partner with regional area operations manager and store managers to address and correct the root cause of any recruiting or training issue and celebrate success.
• Partner with Performance Manager – Administration/Visual to create and implement training plans for compliance, policies and procedures, and other administrative needs, creating operational efficiencies.
• Identify training and development needs of store managers and team members in product knowledge, service standards, and sales techniques to achieve sales performance.
• Create and execute training and development plans within the assigned area.
• Utilize Net Promoter System performance and feedback within the area operations managers assigned area to identify training needs and promote positive experiences that exceed customer expectations.
• Provide behavior-based feedback to the regional area operations manager for performance reviews and recommendations for merit increases.
• Evaluate and provide feedback on team member productivity, overall performance, and efficiency to recommend promotions or other changes in status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed