Performance Management Engineer II

GCI Communication Corp • Anchorage, AK

7d • Hybrid

About The Position

GCI's Performance Management Engineer II will be responsible for proactive performance management and fault detection of all active network systems, business services, and service assurance elements for compliance with KPIs and SLAs. Proactively deliver end-to-end performance monitoring and provide optimal performance that meets user expectations. Ensure seamless collaboration between teams, tools, stakeholders, and processes through continuous feedback loops with engineers, product owners, and business analysts to monitor systems. This role is part of CTO focused on technology specialized expertise in HFC (Hybrid Fiber-Coaxial) network architecture and operations. This Network Engineer role requires specialized expertise in HFC (Hybrid Fiber-Coaxial) network architecture and operations. The position is responsible for the design, implementation, Performance monitoring, optimization, and ongoing support of HFC-based access networks supporting broadband, video, and voice services. This is a mid-level engineer position within the Performance Management discipline. Must have a comprehensive understanding of operations and functions. Receives work at a higher level under general guidance with periodic review and direction of the supervisor. Requires ability to make and implement routine operational decisions and participate in larger projects and be counted on to complete tasks on time and within scope. Ability to apply engineering principles with computer software, application design, coding, testing, and quality assurance to build testing phase and collaborate with multiple teams for success.

Requirements

• Demonstrated professional experience engineering HFC (Hybrid Fiber-Coaxial) networks in a cable or broadband environment.
• Strong working knowledge of DOCSIS standards, CommScope NXT, RF theory, and HFC plant design principles.
• Experience with CMTS/CCAP platforms and HFC monitoring and diagnostic tools.
• Strong verbal and written communication skills; able to accurately communicate technical information to non-technical audiences.
• Understanding of standard engineering concepts, design principles, and math calculations.
• Demonstrated and practical experience in design, drawings to include create and editing.
• Practical experience with configuration, performance testing tools, and a high degree of expertise in scripting, designing, running, and analyzing test results within a Telecommunications Network environment.
• Strong analytic, strategic, interpersonal, critical and creative thinking, problem-solving, and troubleshooting skills.
• Strong time management and ability to lean to plan and manage multiple phased complex projects on time and within scope.
• Knowledge of transport networks to include long-haul DWDM, submarine, terrestrial microwave, satellite, metro fiber, passive optical networks (PON), and packet networks.
• Experience using tools to analyze network traffic and assess network performance.
• Experience configuring and using packet capture technologies, including Wireshark and TCPDump.
• Knowledge of networks and fundamental layer 1, 2, 3 and 4 protocols, including IP, TCP, UDP, BCP, or MPLS.
• Proficient computer skills to complete job duties effectively.
• Excellent capability in using Microsoft Office tools: Excel, Word, Outlook, Visio, Teams, etc.
• Competent working knowledge of engineering concepts, design principles, and math calculations.
• Optimization & Performance Engineer experience in RAN and Core technologies.
• Knowledge of Telecommunications KPIs, parameter audits and changes, and feature audits using a detailed understanding of RAN air interfaces for UMTS, CDMA, LTE, VoLTE, and 5G.
• RF engineering or RF performance experience and a proven work history indicating a strong technical aptitude.
• High School diploma or equivalent.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of four (4) years of relevant experience in wireless telecommunications or related background.
• Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

Nice To Haves

• Experience supporting large-scale or geographically dispersed HFC networks.
• Familiarity with DOCSIS 3.1 / 4.0, node segmentation strategies, and high-split or mid-split architectures.
• Industry certifications related to HFC, DOCSIS, or broadband network engineering
• Preferred experience with NetScout, including nGeniusOne, InfiniStream, or Pulse, Gigamon or Riverbed, AppResponse or NetProfiler.
• Preferred experience with quantifying and analyzing network performance by facilitating the collection of large sets of network data, including telemetry, status, or flow.
• Preferred knowledge of voice and video protocols, including VoIP, RTP, SIP, SRTP, IP multicast, or RTMP.
• Experience within an operational engineering role in the telecommunications industry.
• CCT; CCNA; CC Specialist; CCNP; CISSP; CSEP; CQE, JNCIA or JNCP certification or equivalent.
• Telecommunications experience.
• Other relevant telecom industry or job specific certifications.

Responsibilities

• Focus on service level agreements associated with proactive network monitoring, service level compliance, detecting problems and identifying trends.
• Gather and analyze performance metrics over time, forecast near term demands, identify over/underutilized resources and potential irregularities that may lead to failure or disruptions before service impact occurs.
• Identify trends in performance that may lead to failures to meet KPIs and/or SLAs, minimize future impacts, and identify internal service/systems/business owners responsible for problem resolution – escalating identified issues/potential issues as appropriate.
• Identify areas in the network that require Proactive Capacity management, develop solutions, and implement network improvements to those areas.
• Develop capacity forecasting skills and make recommendations on whether to proceed with carrier additions or utilize cell splitting to address capacity requirements.
• Use appropriate technology to improve processes and accuracy.
• Ensure all systems remain within performance compliance and identify over/under utilized resources.
• Proactively identify service quality degradations or disruptions before customer impact.
• Collect, trend, and map capacity and performance issues in network.
• Perform network capacity analysis, research, and resolution.
• Early in the phase, determine which performance tool related activities are required.
• Use technology to improve ticketing systems to support internal metrics, compliance with regulations, license, and ensuring accurate reporting.
• Use multiple data collection tools, devices, and techniques to gather network performance data then post processes and analyze the data.
• Optimize, review performance matrices engineer, and maintain HFC network infrastructure, including fiber distribution, coaxial plant, and RF components.
• Support DOCSIS-based broadband services, including capacity planning, node segmentation, and performance optimization.
• Analyze RF performance metrics (e.g., US/DS CER, SNR, MER, ingress, egress, return path noise) and implement corrective actions.
• Engineer and support CMTS / CCAP platforms, generate tickets on critical and major alarms, including configuration, provisioning, and troubleshooting.
• Collaborate with Network Operations, Construction, and Field Engineering teams to ensure plant integrity and service reliability.
• Lead or support network upgrades, expansions, and technology migrations (e.g., DOCSIS upgrades, node splits, plant optimization).
• Troubleshoot complex service-impacting issues across the HFC access network and coordinate resolution efforts.

Benefits

• GCI fosters an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated.
• We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level