PERFORMANCE IMPROVEMENT SPECIALIST

Arizona Department of Administration•Phoenix, AZ

1d•$65,000 - $71,000•Onsite

About The Position

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Performance Improvement Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Knowledge in: DES Division of Developmental Disabilities functions, requirements and the needs of its members
Governmental organizational structures, including the principles and practices of public administration.
Techniques and principles of systems analysis, design modification, project management, process improvement modeling, and research techniques.
Data gathering, storage, and analysis principles
Project management principles
Medicare/Medicaid requirements
Continuous improvement principles
CMS/HEDIS measure performance
Skills In: Expressing ideas and information concisely with all levels of the organization.
Communicating effectively, both orally and in writing.
Establishing, developing and maintaining positive, productive relationships with individuals that may have conflicting goals.
Motivating groups toward common goals.
Leveraging influence to find consensus and buy-in for effective solutions.
Management of multiple projects/duties concurrently
Organizing the work of multiple projects
Data dashboard and metric design
Meeting facilitation
Ability to: Balance the needs of multiple stakeholders and shareholders.
Advise colleagues on process improvement concepts, including practical application and analysis tools.
Identify opportunities for improvement and approach management with recommendations.
Work with diverse internal/external customers
Self-determine priorities and complete projects

Nice To Haves

Bachelor's degree preferred. Work experience of one year within the Division may substitute for degree requirement. Experience with Business Intelligence(BI) dashboard development (Looker preferred). Experience with Microsoft Excel/ Google sheets formulas, pivot tables & charts, data analysis, and reporting. Some experience with transforming and cleaning data.

Responsibilities

Produces ad hoc data analysis and reports. Develops data tracking solutions using Google suite of products based on the project needs. Develops and administers performance dashboards, reporting, and data visualization for CMO office. Develops visual representation of tracking and trending data for evaluation.
Researches best practices and supports developing the solutions and recommendations for current business operations. Ensures each project has standard work documents and requirements. Analyzes work processes and makes recommendations for process improvement; designs and modifies automated and manual systems for specific applications; Assists in developing or implementing systems to capture business operation info.
Consults with Chief Medical Office staff and other agency staff to gather and validate business requirements. Participates in and/or supports work planning processes, projects and development opportunities related to data tracking solutions. Assists with monthly and quarterly analyses and provides the timely submissions to internal stakeholders.
Researches business issues and models including key design features to minimize data errors aid in analyzing issues identified in the review of healthcare data and integration of solutions throughout the organization. Participates in and/or supports work planning processes, projects and development opportunities related to data tracking solutions.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities