Performance Improvement Specialist II

Children's Wisconsin•Milwaukee, WI

1d•Hybrid

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Job Summary Provides global customer/business support across the system in the following areas: operational analysis, performance improvement, work process design/redesign, clinical care optimization, patient safety and other organizational improvement activities. Maintains a portfolio of system level improvement projects as well as other related local operational improvement activities.

Requirements

Bachelor's Degree in a related field Required
2+ years experience in leading or primary resource for Quality/Process Improvement projects Required
Demonstrated experience and leadership in quality improvement principles and/or projects Required
Leadership experience and interpersonal skills managing and collaborating with cross functional work teams Required
Knowledge and demonstration of improvement methodologies such as Model for Improvement, PDSA, FMEA.
Ability to improve work processes through the use of statistical/analytical metrics.
Strong communication, presentation, facilitation, and meeting management skills.
Independent judgment, analytic ability to problem solve, formulate reports, perform statistical analysis, and interpret data.
Demonstrated ability to be a change agent.
Demonstrated ability to deliver projects on time and with approved outcome
Demonstrated knowledge in use of Word, Excel, and PowerPoint i.e. pivot tables, macros etc.

Nice To Haves

Previous healthcare and/or clinical experience Preferred
Training in large scale change, coaching, and internal consulting Preferred
Lean, Six Sigma, or Advanced IHI Model for Improvement within one year of hire/promotion
PMP-Project Management Professional - Project Management Institute preferred
CPHQ-Certified Professional in Healthcare Quality - Healthcare Quality Certification Commission preferred

Responsibilities

Dedicated to providing system support for performance improvement.
Seeks to reduce variation and waste in organizational processes.
Directly involved in quality methodology, tools and curriculum used in process improvement projects throughout the system.
Analyzes existing flow of people, activities, materials, etc., and will perform observations and train others on observation processes as needed to determine capacities, workloads, and staffing needs.
Leads and coaches micro and meso system level projects and teams.
Guides improvement teams through problem solving using a standard improvement framework and tests of change to improve workflows and innovation.
Insures establishment of metrics, provides analysis of current state and recommends enhancements for workflows.
Functions as an organizational change consultant and provides strategies to successfully impact overall effectiveness of improvement initiatives.
Mentors and supports new Performance Improvement Specialists.
Conducts data analysis, determines areas for improvement, and identifies key sources of data to support change proposals and monitors the effectiveness of processes.
Provides facilitation, data and/or root cause analysis to improve clinical outcomes, patient safety and process efficiencies.
Uses quality improvement tools, understands systems thinking, statistical process control, and project management.
Prepares reports synthesizing analytical results using appropriate visualization tools (i.e. histograms, run charts, statistical control charts as appropriate).
Maintains knowledge of organizational change methodology and ability to provide direction on change.
Partners and collaborates on projects with other members of the Quality staff and performs other duties as assigned.