Performance Improvement Specialist II

Children's Hospital and Health System•Milwaukee, WI

1d•Hybrid

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. The Performance Improvement Specialist II provides global customer/business support across the system in the following areas: operational analysis, performance improvement, work process design/redesign, clinical care optimization, patient safety and other organizational improvement activities. This role maintains a portfolio of system level improvement projects as well as other related local operational improvement activities.

Requirements

Bachelor's Degree in a related field
2+ years experience in leading or primary resource for Quality/Process Improvement projects
Demonstrated experience and leadership in quality improvement principles and/or projects
Leadership experience and interpersonal skills managing and collaborating with cross functional work teams
Knowledge and demonstration of improvement methodologies such as Model for Improvement, PDSA, FMEA
Ability to improve work processes through the use of statistical/analytical metrics
Strong communication, presentation, facilitation, and meeting management skills
Independent judgment, analytic ability to problem solve, formulate reports, perform statistical analysis, and interpret data
Demonstrated ability to be a change agent
Demonstrated ability to deliver projects on time and with approved outcome
Demonstrated knowledge in use of Word, Excel, and PowerPoint i.e. pivot tables, macros etc.
Lean, Six Sigma, or Advanced IHI Model for Improvement within one year of hire/promotion

Nice To Haves

Previous healthcare and/or clinical experience
Training in large scale change, coaching, and internal consulting
PMP-Project Management Professional - Project Management Institute preferred
CPHQ-Certified Professional in Healthcare Quality - Healthcare Quality Certification Commission preferred

Responsibilities

Provides global customer/business support across the system in operational analysis, performance improvement, work process design/redesign, clinical care optimization, patient safety and other organizational improvement activities.
Maintains a portfolio of system level improvement projects as well as other related local operational improvement activities.
Dedicated to providing system wide common systems, seeks to reduce variation in organizational processes.
Directly involved in improving methodology, tools and curriculum used in process improvement projects throughout the system.
Analyzes existing flow of people, activities, materials, etc., and will perform studies as needed to determine capacities, workloads, and staffing needs.
Participates in development of tactical plans and goals to support innovation.
Mentors Performance Improvement Specialists.
Functions as an organizational change consultant and provides strategies to successfully impact overall effectiveness of improvement initiatives.
Leads micro and meso system level projects and teams.
Participates on meso/macro system level projects and teams.
Conducts needs analysis, determines areas for improvement, and identifies key sources of data to support change proposals and monitor the effectiveness of processes in place.
Provides facilitation, data and/or root cause analysis to improve clinical outcomes, patient safety or process efficiencies.
Uses quality improvement tools and understands systems thinking, statistical process control, and project management.
Insures establishment of metrics, provides analysis of current state and recommends enhancements for workflows.
Prepares reports synthesizing analytical results using appropriate visualization tools (i.e. histograms, run charts, statistical control charts as appropriate).
Maintains knowledge of organizational change methodology and ability to provide direction on change.
Partners and collaborates on projects with other members of the Quality staff and performs other duties as assigned.