Performance Improvement Specialist - Crisis - Ardmore, OK

LIGHTHOUSE BEHAVIORAL WELLNESS CENTERS•Ardmore, OK

12d•$32 - $0•Onsite

About The Position

Lighthouse Behavioral Wellness Centers is seeking a Performance Improvement Specialist for its crisis services. This role is crucial for guiding individuals through turbulent times and ensuring a smooth transition from crisis care. The specialist will oversee follow-up care, ensure compliance with documentation standards for external funding sources, and contribute to agency performance improvement reports. The position requires a commitment to meeting and maintaining expected performance standards, with Lighthouse providing necessary tools and training for success.

Requirements

Bachelor’s degree in a mental health related field from an accredited university and two years of performance improvement and/or clinical documentation experience OR a Master’s degree in a mental health field with one year of performance improvement and/or clinical documentation experience.
May also have experience in providing direct services in a mental health related field.
Must meet ODMHSAS requirements for certification as a Case Manager II within 3 months of employment and maintain certification annually.
Knowledge of the principles and practices of social work and/or psychology; and of current social and economic problems.
Thorough skill in exercising good judgment in analyzing situations and making decisions.
Skill in organizing and presenting facts and opinions clearly and concisely, both orally and in writing.
Skill in establishing and maintaining effective working relationships with other Lighthouse personnel and governmental representatives.
Skill in organizing and conducting projects simultaneously.
An expectation of core competencies in relation to individuals with co-occurring disorders, trauma informed care and collaborative care.
Knowledge of case management procedures and integrated care.
Knowledge of inpatient, crisis stabilization and outpatient services for adults and children.
Must be a self-starter and able to work independently.
Must develop working relationships with clinical staff and supervisors.
Must possess the ability to train staff and assess for comprehension of information.
Must be very detail oriented.
Employee must be willing and able to perform all job related travel normally associated with this position.
Must meet “satisfactory” expectations at any scheduled job performance evaluation, coaching and/or Performance Improvement Plans.
Must complete Lighthouse required training and resulting follow up and consultation as required at hire, annually and as directed by Supervisor.
Must possess skill in working cooperatively and effectively with clients, staff, management and other professional and community groups.
Skill in exercising mature judgment in dealing with people.
Skill in presenting ideas clearly and accurately.
Skill in reading and comprehending the English language.
Skill in communicating effectively, both orally and in writing.

Responsibilities

Oversee follow up care for individuals transitioning from crisis.
Ensure compliance of documentation with external funding sources (Title XIX, Medicaid, ODMHSAS, OHCA).
Assist with agency performance improvement reports, including quarterly client satisfaction surveys.
Monitor CDC’s for errors and assist crisis leaders with corrections.
Provide follow up calls for continuity of care.
Complete chart reviews for compliance with ODMHSAS and OHCA standards.
Monitor ETPS measures for follow-up care.
Monitor CDC’s and documentation required for billing crisis services and work with supervisory team members on needed corrections.
Work with the Manager of Revenue Cycle when billing issues are identified.
Ensure completion of NODOS process for individuals entering crisis services as needed.
Travel to Lighthouse sites (or provide via Zoom) to ensure agency-wide compliance and provide staff training.
Monitor service verification during chart reviews.
May provide assistance in updating and maintaining accurate workflows for outpatient and/or crisis services and assist with staff training on workflows.
Assist in recording data and preparing compliance reports under the direction of the Manager of CQI.
Assist in preparing for certification audits.
Works collaboratively and communicates effectively with direct supervisor, site supervisors, and clinical staff.
Reviews and understands service code definitions and has the ability to relate the service code definition to the chart documentation.
Perform other reasonably related duties as assigned by the immediate supervisor or other management as requested.