Performance Improvement Operations Analyst – Ambulatory Care Network – Columbia

NewYork-Presbyterian Hospital

7d•$74,000 - $111,000•Onsite

About The Position

Join the patient-inspired team at NewYork-Presbyterian and bring new meaning to your career as you play a crucial role in world-class care and caring. Here, putting patients first is our mission, which means we stay committed to excellence in all aspects of our organization, including the Ambulatory Care Network. As we look to the promising future ahead, we seek talented professionals like you to drive continuous improvement and build on our success as one of the nation’s top-ranked hospitals (U.S .News & World Report). We are seeking a dynamic and strategic leader to help advance our ambulatory care operations across a growing network of multispecialty practices. In this highly visible role, you will spearhead initiatives that strengthen operational excellence, elevate the patient experience, and support sustainable growth. Partnering closely with clinical and administrative leadership, you will identify opportunities for improvement, implement best practices, and drive enterprise-wide strategies that enhance access, quality, efficiency, and patient-centered care. Your work will directly contribute to the continued success and transformation of one of the nation’s premier healthcare systems. This role leads quality improvement and operational excellence initiatives across the Ambulatory Care Network partnering closely with a broad range of stakeholders including clinical, operational, administrative, strategic, and executive leaders. The individual will drive strategic projects from planning through execution, leveraging data and analytics to identify opportunities, implement sustainable solutions, improve workflows, and enhance patient experience, access, quality, and operational performance. Responsibilities include overseeing data collection and reporting, supporting program implementation, developing presentations and recommendations for stakeholders, and translating complex data into actionable insights. Success in this role requires strong project management, critical thinking, problem-solving, and communication skills, along with the ability to foster collaboration across multidisciplinary teams and drive meaningful organizational change. This role leads operational excellence and quality improvement initiatives across the Ambulatory Care Network. Partnering with a broad range of stakeholders including clinical, operational, administrative, strategic, and executive leaders, the individual will drive initiatives that optimize practice operations, standardize workflows and processes, improve patient access and experience, and enhance overall operational efficiency across ambulatory sites. The role is responsible for identifying operational challenges and opportunities, implementing sustainable solutions and best practices, and leading projects that support consistent, high-quality performance and organizational growth. Responsibilities include analyzing operational and performance data, developing actionable recommendations, supporting program implementation, and facilitating change management efforts to improve workflow effectiveness and resource utilization. Success in this position requires strong project management, critical thinking, problem-solving, and communication skills, along with the ability to collaborate across multidisciplinary teams, influence stakeholders, and drive measurable improvements in practice operations and patient-centered care.

Requirements

Bachelor’s degree
Strong research and analytical skills including collecting, analyzing and summarizing data into identifiable trends in a healthcare setting.
Experience with hospital operations and strategic planning
Demonstrate excellent writing and communication skills
All roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

Nice To Haves

Master’s degree in public health or related field
Experience in project management, healthcare operations, quality improvement, or performance management.

Responsibilities

Overseeing data collection and reporting
Supporting program implementation
Developing presentations and recommendations for stakeholders
Translating complex data into actionable insights
Analyzing operational and performance data
Developing actionable recommendations
Facilitating change management efforts to improve workflow effectiveness and resource utilization