Performance Operations Analyst

Northwestern Memorial Healthcare•Warrenville, IL

About The Position

The Performance Analyst reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Requirements

Bachelor’s degree, in Health Care, Education, Business Administration, or a related field
In lieu of a bachelor’s degree, 5 + years of business, operations or education experience in the Health Care field will be considered
Ability to manage multiple responsibilities and priorities and capability to interact with employees at all levels of the organization
Excellent classroom facilitation and training skills along with strong oral and written communication and presentation skills
Skilled in Microsoft Office applications with prior experience with Epic Ambulatory applications with solid organization skills and standard knowledge of project management
Strong time management skills & pays close attention to details
A strong team player who is organized and goal- oriented

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Management, Communications or related field preferred or equivalent experience

Responsibilities

Supports Performance Managers and practice leadership with ambulatory operations work focusing on system and local key initiatives and goals including, but not limited to, patient access, patient engagement and financial performance.
Aid in the development of practice level strategies, goal setting, highlighting operational effects and relevant implications for the organization, as well as assist in preparing improvement and action plans.
Accurately and promptly generate reports, document findings, and provide recommendations.
Supports Performance Managers with project management / support including, but not limited to, new practices / service line activations, practice acquisitions, program development, clinic optimization, system wide operation roll-outs
Strong ability to collect, organize and interpret data (qualitative and quantitative) as it pertains to operational processes and workflows.
Management of “New Business” process for ambulatory clinics, including communication and coordination with practice leadership and financial analysis.
Accountable for updating and maintaining of Health Network policies & procedures.
Manages the training and education efforts for new hire orientation, new practice integration, and introduction of new programs.
Work in partnership with the Non-Clinical Epic training team to support practice operation changes and upgrades along with expert knowledge on ATE support for Go Lives.
Facilitates monthly (AOC) meeting including coordinating presenters and preparing slides.
Represent Ambulatory Operations for various system & local committees (dismissal, workforce violence, digital solutions)
Other duties as assigned.