Performance Improvement Manager ER and Throughput

HCA•Salt Lake City, UT

35d

About The Position

Do you want to join an organization that invests in you as a Performance Improvement Manager ER and Throughput? At MountainStar Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Performance Improvement Manager ER and Throughput like you to be a part of our team. Job Summary: The Manager Emergency Department / Throughput Process Improvement is responsible for the successful implementation of assigned Performance Improvement projects as defined and prioritized by Division and PI leadership. This position plays a key role in division and facility Emergency Department and Bed Management process improvement projects by performing operational assessments and analyses, researching, and identifying/implementing best practices, facilitating groups and teams, managing projects, presenting results and recommendations, and developing measurement tools, to improve HCA operating processes toward greater efficiency and effectiveness. This individual will work directly with division and facility representatives to collaborate and deliver timely and value-added assessments, action plans, and results that improve ED and Throughput operations. This position is critical in achieving targeted objectives in selected ED/Throughput departments through process, cost and productivity improvements. This position serves as resource/member of the PI division team in the completion of a minimum of 2 traditional facility Performance Improvement engagements on an annual basis. HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From marketÂ rateÂ compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Performance Improvement Manager ER and Throughput opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

Bachelor's degree required.
4-6 years relevant work experience required.
Previous management responsibilities required.
Must be proficient in written and verbal skills
Experience within healthcare operations required
Division based travel, 70% travel required within the Mountain Division (Utah, Idaho & Alaska)

Nice To Haves

Master's degree preferred. Relative work experience and/or certifications may substitute

Responsibilities

Assist facility leaders to implement best practices within the ED and Throughput departments and identify clinical improvement and cost-savings initiatives.
Assess cost-reduction opportunities including:
Appropriate administration and management of ED and Throughput departments
Assess skill mix opportunities, agency nurse usage, and staffing
Identifies facility wide staffing and process opportunities that impact ED and facility throughput
Supply, medication, and resource utilization
Appropriate assignment of patients being admitted to the facility and use of clinical pathways, pre-printed order sets, and triage care etc.
Contracts impacted by the emergency department.
On call physician panel reviews and proper utilization.
Supply chain optimization and contract buying for specialty units
Assesses and analyzes all aspects of bed management performance for potential improvement opportunities, including:
Assesses physician rounding patterns and impact on inpatient capacity (i.e. "Discharges before 11AM, after 3PM, etc)
Analyzes ED hold hours by day of week by shift for patterns and opportunities
Attends bed huddles at facility to determine effectiveness
Assesses handoff process from ED and OR to Inpatient floor to ensure safe and timely transition
Tracks % of Admissions Held and Hold Minutes/Admitted Patient
Measures Admit Order to Bed Request, Bed Request to Bed Assign & Bed Assign to Patient in Bed by facility by floor to identify opportunities
Assesses utilization of Bed Management technology for optimal use
Analyzes all aspects of Emergency Services performance for potential improvement opportunities.
Designs and recommends processes, systems, procedures, and operational changes to increase efficiency and effectiveness.
Assists in the establishment of operational work measurements and staffing standards.
Performs monitoring of throughput metrics and analysis of variances.
Perform data mining and review of financial and clinical data to assess operational and financial opportunities.
Use extracted data to quantify the financial impact of ED /Throughput related cost saving ideas.
Assist in designing meaningful and realistic action plans for the implementation of process improvement ideas.
Actively communicate with facility, division, and corporate stakeholders to manage the project expectations and activities.
Develop, execute, and maintain project work plans for each current project and work directly with the department local leadership and the core team directors.
Serves as a facilitator, technical advisor, and analyst to hospital management and teams on the use of process improvement tools and techniques, analytical techniques, and statistical applications.
Actively participates in projects and conversations with Emergency Services-focused and Throughput focused peers in other divisions via corporate support structure and contributes to enterprise knowledge bank.

Benefits

MountainStar Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.