Director-Quality and Performance Improvement

Keck Medicine of USC

11d

About The Position

The Manager of Performance Improvement is responsible for supporting the design and implementation of evidence based clinical processes with high reliability throughout Methodist Hospital. The Manager oversees the Department’s use of clinical databases and Healthcare analytics to provide data support for clinical improvement initiatives and is responsible for managing departmental requests for clinical data. The Manager coordinates the Department’s resources to ensure meaningful, reliable information is collected, analyzed and reported in a manner that provides transparency in key metric performance and clarity in identifying improvement opportunities. This position assumes operational management oversight for data collection and for the internal and external reporting of internal and external quality metrics, including pay for performance initiatives and can champion high reliability concepts to achieve strategic goals. This position is responsible for the oversight and management of data coordinators and analyzes, peer review staff, and infection control.

Requirements

• Bachelor’s Degree
• 5 yrs of demonstrated experience in quality/process improvement and data management.
• 3 yrs of overseeing process improvement experience required, preferably in a similar role.
• Current California Registered Nurse license

Nice To Haves

• Master’s Degree
• Experience in healthcare.
• Prior experience in applying Lead leader skills and streamlining complex work processes, as demonstrated by successful project goal achievement and sustainment of multiple projects in a healthcare organization
• Certified associate in project management.
• Accredited Certification in Lean Healthcare and/or Six Sigma Black Belt
• CPHQ.

Responsibilities

• Leads continuous process improvement projects at Methodist Hospital that align with strategic initiatives to achieve better healthcare value and quality, and improve operational, financial and clinical outcomes.
• Serves as an internal consultant to management, staff and physicians in the areas of process improvement, organizational development, change management, performance monitoring, statistical analyses and communication of process improvement.
• Provides expertise in successfully applying process improvement methodologies such as lean management, evidence-based programs, and national or state-based initiatives that support best practices.
• Serves as a project designer, facilitator, and technical expert for teams working on major, complex performance improvement initiatives.
• Acts as a change agent to foster and support a process improvement culture throughout the organization.
• Ensures adequate house wide performance of infection control standards and practices in the protection of staff, patients and others on campus, and to reduce harm caused by Hospital Acquired Infections and Conditions.
• Supports the Infection Control Practitioners to ensure their program is organization-wide, collaborative, standardized and highly reliable.
• Supports the peer Review functions by implementing technologies and providing highly trained clinical and technology personnel as well as managing the Peer Review Committee Agenda, engaging medical staff in providing feedback, and collaborating with the medical staff in for cause Focused Reviews.
• Communicates and reports metrics in a manner that is standardized, concise and understandable or varying stakeholders and audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees