Performance Excellence Manager - East Region

U.S. Bank National Association • Minneapolis, MN

1d • $133,365 - $156,900 • Hybrid

About The Position

The Performance Excellence Manager plays a critical leadership role in driving frontline performance across U.S. Bank’s retail network. This role leads the regional execution of performance strategies that improve sales productivity and improve frontline effectiveness across branches and small business banking teams. Leading a team of Performance Excellence Specialists, the Performance Excellence Manager partners closely with Market Leaders, Regional Executives, and enterprise partners to translate strategy into consistent field execution. The role is accountable for delivering measurable business outcomes through behavior change, leadership coaching, and data-driven performance management. This position offers an opportunity to directly influence frontline effectiveness and partner with senior leaders to drive enterprise priorities. Performance Excellence Specialists partner directly with Market Leaders, District Managers, and branch teams to improve sales and behavior outcomes by reinforcing leadership routines, coaching, and execution consistency in the field. They provide real-time field insights, identify performance gaps, and help leaders build the capabilities required for sustained success.

Requirements

• Bachelor’s degree or equivalent work experience
• 7–10 years of experience in retail banking leadership, performance management, or continuous improvement
• Demonstrated experience leading teams and driving measurable business results in a field or multi-unit environment
• Demonstrated ability to influence senior leaders and drive change in a complex, matrixed organization
• Experience using data and analytics to diagnose performance gaps and inform strategic decisions
• Proven track record of improving sales productivity and revenue performance in a retail or distributed environment

Responsibilities

• Owns identification of performance gaps and opportunities across assigned markets using Scorecard, field insights, and leadership input
• Drives targeted performance improvement strategies that accelerate sales productivity and client outcomes
• Consistent execution of leadership routines, coaching practices, and client engagement standards across markets
• Monitors adoption and sustainability of new behaviors, processes, and tools, ensuring lasting impact
• Leads, coaches, and develops a high-performing team of 6-10 Performance Excellence Specialists
• Establishes clear goals, performance metrics, and accountability routines to ensure sustained team impact
• Builds organizational capability by developing specialists who translate analytics into actionable recommendations and execution plans
• Leverages data and analytics to identify trends, assess effectiveness of initiatives, and inform strategic decision-making
• Measures and reports on the impact of performance excellence initiatives, linking activities to business outcomes
• Drives a culture of continuous improvement, ensuring learnings are captured, scaled, and embedded across the organization

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager