Performance Engineer

Scotiabank • Toronto, ON

1d • Onsite

About The Position

The Performance Engineer of Infrastructure Performance Engineering is a senior technical Engineer responsible for personally leading and resolving the most complex, high-impact infrastructure performance and resiliency issues across GTEP, while simultaneously establishing a durable, cross-domain performance engineering practice. The role ensures infrastructure performance, scalability, and resiliency are proactively engineered and continuously improved to support business-critical applications and services, in alignment with enterprise architecture standards and operational excellence objectives.

Requirements

• Multi-discipline infrastructure subject matter expert with deep experience across network, network security, cloud, compute, storage, middleware, and database technologies.
• 7+ years of experience in infrastructure engineering or SME roles within complex, enterprise environments.
• Proven experience building, leading, and developing high performing technical teams.
• Strong operational experience, including leadership during major incidents, complex triage, and cross-domain troubleshooting.
• Demonstrated ability to analyze and optimize performance across multi-layered infrastructure and application environments.
• Experience working with observability platforms and diagnostic tooling (e.g., packet analysis, distributed tracing, metrics platforms).
• Knowledge of network protocols, routing, load balancing, DNS, TLS, firewalls, proxies, VPN, and identity/access flows
• Hands-on experience with tools such as Wireshark, ThousandEyes, Dynatrace, Splunk, SolarWinds, AppDynamics, cloud-native monitoring, or equivalent platforms.
• Strong understanding of application transaction flows, dependency mapping, and infrastructure bottleneck analysis.

Responsibilities

• Acts as a senior troubleshooting escalation point for the Global Network Operations Center (GNOC), providing expert-level support during major incidents, including deep technical triage, packet analysis, and cross-platform diagnostics.
• Define performance KPIs and service health metrics across network, compute, storage, cloud, security, middleware, and infrastructure services.
• Partner with application, architecture, security, and operations teams to validate end-to-end application flows and dependencies.
• Promote automation and observability maturity, including dashboards, alerts, synthetic monitoring, distributed tracing, and correlation across platforms.
• Leads incident response support for complex, multi-domain issues, ensuring rapid identification of root cause and driving resolution across engineering teams.
• Develop executive-level reporting on performance trends, resiliency gaps, recurring issues, and improvement progress.
• Lead/Support change readiness reviews by assessing performance risk before major infrastructure releases, migrations, or upgrades
• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Lead post-incident performance reviews to identify systemic improvements, not just immediate root cause.
• Introduce performance testing and validation practices for infrastructure changes before production deployment.
• Establish reusable troubleshooting playbooks for recurring infrastructure performance patterns and high-impact incident types.
• Drive proactive capacity and scalability assessments for business-critical platforms and upcoming technology changes.
• Establishes and leads a cross-domain infrastructure performance engineering practice, defining standards, methodologies, and tooling to measure, analyze, and improve performance across all infrastructure layers.
• Establish baselines and thresholds for latency, packet loss, throughput, response time, resource saturation, and availability.
• Develops and delivers training and upskilling programs to improve organizational capabilities in multiplatform troubleshooting, including packet analysis (e.g., Wireshark) and observability tooling (e.g., Dynatrace).
• Establishes and operates a proactive resiliency review program, identifying weaknesses and failure points across critical infrastructure and application paths, with a focus on preventing high-impact incidents.
• Role requires coordination with global teams, vendors, and managed service providers across multiple time zones globally.
• Requires ability to work under pressure during high-severity incidents involving multiple technology domains and stakeholders
• Required to support major incidents, critical escalations, and after-hours troubleshooting based on business impact.
• Required to produce technical briefings, executive summaries, root cause analysis reports, and remediation roadmaps. Ability to translate complex technical issues into business impact, risk, and decision-ready recommendations.
• Creates an environment in which his/her team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and, managing succession and development planning for the team.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed