Performance Customer Service Representative

Apex Service Partners•Denver, CO

3d•$20 - $25

About The Position

Absolute Electrical, Plumbing, Heating & Air is hiring Customer Service Representatives to support new and existing customers. The position involves handling inbound calls, making outbound calls to customers with memberships to arrange maintenance visits, communicating promotions and sales opportunities, and entering sensitive information. The posting lists schedules of Monday–Friday, 7:00 a.m.–3:30 p.m., or Saturday–Wednesday, 9:30 a.m.–6:30 p.m. Compensation is described as $21–$24 per hour depending on experience, with performance opportunity; the posting also lists a posted pay range of $20–$25 per hour. The company describes itself as locally operated, with a small-business feel and the growth and stability of a larger business. It emphasizes employee development, growth opportunities, full benefits, a 401(k) match, and performance-based earning potential. The role is presented as a long-term career opportunity.

Requirements

Previous customer service experience, including inbound call handling.
Strong attention to detail and ability to multitask.
Be conscientious and a team player.
Demonstrate honesty, integrity, quality craftsmanship, and a good attitude.

Nice To Haves

ServiceTitan experience is preferred but not required.

Responsibilities

Take inbound calls from new and existing customers and build lasting customer relationships.
Make outbound calls to membership-holding customers to schedule maintenance visits.
Communicate promotions, sales, and cross-selling opportunities to customers.
Enter sensitive information.
Provide general inbound customer service.