Performance Consultant

VEHLO•Phoenix, AZ

1d•Hybrid

About The Position

About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

Requirements

5+ years of experience in consulting, customer success, or performance improvement (automotive or SaaS experience preferred).
Strong analytical skills with the ability to translate data into actionable recommendations for operational improvements.
Proven success delivering training, workshops, or consultative guidance to client organizations.
Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels.
Ability to manage large, multi-location customer groups with consistency and professionalism.
Collaborative mindset with experience working cross-functionally (Product, Sales, Customer Success, Support).
Proficiency with customer success tools, CRM platforms (Salesforce, ChurnZero), and Microsoft Office/Excel.
Willingness to travel locally and out-of-market as required.

Nice To Haves

Bachelor's degree in business, Marketing, Communications, or related field.
Automotive retail, dealership, or OEM background (e.g., Service Advisor, Sales Manager, Technician).
Experience in SaaS platform training, workflow optimization, or performance consulting.
Familiarity with competitive trends and emerging technologies in the automotive retail space.

Responsibilities

Analyze dealership operations and workflows to identify opportunities for optimization and improved efficiency.
Deliver technical and strategic guidance on effective platform use, with the goal of increasing utilization and demonstrating business value.
Conduct follow-up training on platform capabilities, best practices, and new features to drive adoption and ROI.
Monitor client performance metrics and KPIs, providing actionable insights to measure progress and success.
Lead regular performance reviews with clients, presenting data-driven recommendations to improve outcomes.
Collaborate with Product teams to share customer feedback and influence future platform enhancements.
Serve as a trusted advisor to dealerships, fostering strong long-term relationships and executive-level trust.
Provide the Customer Success team with insights on emerging industry trends and competitive intelligence.
Manage assigned large dealership groups, ensuring consistent engagement and measurable success across locations.
Travel locally (within a 2-hour radius) and out-of-market (1 week per month) to deliver onsite consultation, training, and relationship management.