Performance Coach
JLL•Chicago, IL
•$90,000 - $122,700•Onsite
About The Position
Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.
Requirements
- 5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence
- Proven experience in performance services and operational excellence
- Strong project services skills and the ability to simplify the complex
- Knowledge of performance services methodologies, and compliance frameworks
- Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities
- Candidates must be authorized to work in the United States without sponsorship.
Responsibilities
- Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
- Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations. In addition, assist managers with reductions in force.
- Provide individual mentoring and skill-building support to managers to improve their performance services capabilities
- Effectively partner with employee relations, legal and HR partners to resolve performance services issues
- Utilize Workday process documentation to ensure performance services consistency
- Utilize performance services tools including CAI to help managers role play and execute difficult conversations
- Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements
- Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps
- Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools
- Ensure all performance services activities maintain 100% compliance with federal, state, and local regulations while optimizing operational efficiency
- Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
