Performance Business Transformation Vice President

JPMorgan Chase & Co.•Boston, MA

4d•$118,750 - $197,000

About The Position

Shape the future of Investment Performance while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Performance Transformation within the IIS Operations Team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will take charge of the swift onboarding of asset owner and asset manager clients from an internal legacy platform to a vendor solution. Collaborating closely with internal stakeholders in client operations, product technology, and product management across global operating sites will be a significant part of your role.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Previous industry experience with institutional clients (working with market leading performance, attribution, and analytics software platforms e.g. FactSet)
Deep understanding of systems/software development lifecycle
Proficiency with office productivity software
Positive attitude with a willingness to work hard and be on a steep learning curve
Attention to detail with demonstrated problem-solving ability

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
Industry recognized professional certifications such as CFA, CAIA and CIPM are encouraged
Degree in business, finance, or math is preferred
BA/BS/MBA or equivalent

Responsibilities

Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Lead the completion of change management activities across functional partners and ensure adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manage timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Assess platform readiness for client migration to new operating model, including functional requirements, quality control and reporting, plus operational readiness.
Collaborating with development teams on the execution of the product roadmap. Requirement gathering, functional testing and training users.
Partner with the Performance Operations team and the Product team to understand client behavior and needs to execute and deliver business requirements.
Assists senior department leadership with project staffing and governance decisions. Leads/influences less experienced members of the team in matrix reporting environment.
Establishes and maintains relationships with vendor and internal management
Possesses business-level understanding of platform functions (legacy and external)
Identifies, documents, and resolves production issues pre and post migration. Work independently and as a team to verify performance/risk analytics at multiple levels across platforms using available tooling.
Provides concise client migration status updates and assists with prioritization. Presents findings, outcomes, and solutions at stakeholder meetings