Performance Associate - Houston, TX

Greystar Management Services•Houston, TX

About The Position

The Performance Associate plays a key role in driving operational excellence for Greystar’s regional assets by analyzing performance metrics, identifying needs, and developing coaching and training initiatives. The role supports leasing and customer service efforts by assessing data and action plans. It includes reviewing operational reports and customer feedback, evaluating lead management and sales performance, creating action plans, and facilitating coaching through site visits, virtual meetings, and regional workshops. The position is based in Houston, Texas.

Responsibilities

Review Weekly Operations Reports (WOR) to assess trends and identify performance opportunities.
Develop performance agendas for site visits focused on leasing and customer service.
Create leasing action plans with clear accountability and due dates.
Maintain and manage conversion tracking spreadsheets.
Assist in planning and executing marketing and retention events.
Schedule and coordinate performance visits, including sending calendar invitations.
Evaluate lead management practices, including email response time and etiquette and phone-call quality via LM Systems.
Create coaching plans based on on-site observations to support leasing training.
Collaborate with the Sr. Manager to develop training reviews for lead management, leasing, and customer service.
Update and distribute the Broadstone Weekly Report.
Analyze shopping reports and develop action plans when performance gaps are identified.
Review and coach teams on Daily Activity Reports (DARs) as needed.
Organize and participate in “Kick Off” meetings for new initiatives or properties.
Monitor Kingsley and Reputation platform scores and develop customer service action plans when targets are not met.
Shadow team members during phone, email, and in-person interactions to evaluate sales performance and create coaching plans.
Conduct on-site reviews of lead management systems and scores, offering strategies to improve performance.
Review action plans with Community Managers and gather insights on additional performance challenges.
Hold weekly meetings with the Sr. Manager to plan ahead and address emerging challenges.
Facilitate coaching sessions through site visits, virtual meetings, and regional workshops, including leasing, ACM/CM meetings, new-hire training, and roundtables.
Participate in meetings with Regional Property Managers to discuss property-specific training needs.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonus based on individual and company performance.