PERA Rental Property Coordinator

SRP • Tempe, AZ

5d • Hybrid

About The Position

The PERA Rental Property Coordinator oversees the daily operations for two remote facilities, which include nine lake house rentals, two clubhouses, a general store and a grill. This role manages reservations, coordinating guest services, ensuring property maintenance, and leading/overseeing staff to deliver exceptional customer service and maintain high occupancy rates. The coordinator is also responsible for scheduling house cleanings, handling elevated customer complaints, and maintaining vendor relationships. This position would be in office and report to the Roosevelt Lake Property. Candidates who reside in Globe, Payson, Miami or close would be preferred.

Requirements

• Minimum 6 years proven experience in property management, preferably in vacation rentals or similar settings.
• Ability to troubleshoot and fix minor issues in clubhouse and vacation homes.
• Proficient in property management software and office productivity tools.
• Knowledge of customer service principles and practices.
• Excellent communication and leadership skills.
• Attention to detail and strong problem-solving skills.
• Ability to multi-task and manage time effectively.
• Ability to stand and walk for extended periods and lift, carry, and move up to 40 lbs
• Obtain an Arizona Food Handler’s license.
• Ability to Ability to trouble shoot and fix minor issues in houses and common repairs.
• Flexible schedule required, including weekends, holidays, and evenings as needed to accommodate guest and events.
• Must reside close to Lake Roosevelt properties to ensure accessibility for operational needs and emergency response.
• All candidates must be legally authorized to work in the United States.

Nice To Haves

• A bachelor's degree relevant to the assignment from an accredited institution is preferred.

Responsibilities

• Ensure accurate and timely communication with guests regarding reservations, payments, and special requests.
• Monitor availability and maximize occupancy through effective scheduling.
• Coordinating special events on property
• Oversee invoicing, payment processing, and financial record-keeping.
• Welcome guests upon arrival and ensure a smooth check-in/check-out process.
• Address escalated guest inquiries, concerns, and complaints promptly and professionally.
• Coordinate with housekeeping to ensure the houses are cleaned and stocked.
• Oversees daily operations by coordinating and scheduling staff, including property assistant and housekeepers.
• Manages inventory, transactions through the POS system, and ensures proper food handling practices.
• Monitor revenue reports, occupancy rates, and financial transactions.
• Monitor expenses and recommend pricing strategies to maximize profitability.
• General landscaping (mowing, trimming, blowing, etc.)
• Maintain and make sure equipment in houses are in good working condition.
• Ability to trouble shoot and fix minor issues in houses and common repairs.
• Coordinate and schedule vendors for extensive maintenance work.
• Conduct regular inspections of rental units and common areas to identify safety, maintenance or cleanliness issues.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level