Per Diem Support Staff (PCN 357)

JEWISH FAMILY SERVICE OF LOS ANGELES•West Hollywood, CA

10d•$22 - $25•Onsite

About The Position

Jewish Family Service LA (JFSLA) is a comprehensive network of services that supports individuals and families of all ages and identities. Our mission is to provide a trusted source of support, guiding individuals on their paths to safety, security, wellness, and fulfillment. JFSLA is committed to cultivating a culture of inclusion and diversity, seeking unique contributions from individuals of all backgrounds to better serve our clients. We offer a comprehensive benefits package and a nurturing environment for our staff.

Requirements

1-year experience in an office environment
Excellent computer skills and experience with Microsoft applications preferred
Exceptional customer service and communication skills
Excellent phone presence, etiquette and professionalism
Communicate effectively and tactfully with persons on all levels (in person, email and phone)
Outgoing, friendly, and sensitive to the needs of people
Must be able to multi-task while remaining flexible with attention to detail
Knowledge of all basic office equipment required
Must be able to function independently, work effectively with a wide variety of individuals, and maintain confidentiality of client information
Culturally sensitive and able to work with a multicultural client/customer population
Must pass a criminal background check (Live Scan fingerprinting) prior to beginning employment

Nice To Haves

Bilingual in both written and spoken Russian and English highly desired
Experience with basic data entry is preferred

Responsibilities

Greet and direct visitors with a warm welcome
Manage the front desk reception area, including answering phone calls and assisting visitors, clients, and customers
Provide reception support and translation assistance at the Plummer Park front desk, as needed
Receive drop-in visitors and provide general directions, information, and assistance
Screen visitors, telephone calls, and mail for program staff, giving information where judgment, knowledge, confidentiality, and interpretation of policies and procedures are necessary
Manage client appointment schedules
Use the client information management system to enter, update, and maintain accurate client information, as needed
Remain informed about current WHCSC programs, events, services, and activities
Familiar with the daily schedule for the entire building provided by the Park Office
Maintain cooperative working relationships with WHCSC staff, Park Office staff, and community partners
Provide backup support for WHCSC office support staff when needed
Other related duties as assigned