Per Diem Patient Care Coordinator

UnitedHealth Group • Everett, WA

6h • $18 - $32 • Onsite

About The Position

Under general supervision, serves as a liaison between patients, families/guests, and clinical staff. Greets, directs, and admits patients in friendly, caring and efficient manner. Ensures confidentiality of medical records and releases medical information following established Clinic policies and procedures. Is aware of the Surgery Centers as a whole and knows where patients, staff and physicians are on an ongoing basis to facilitate communications.

This position is per diem, Monday - Friday. Employees are required to work a minimum of 1 shift per week, any of our 10-hour shift schedules during our normal business hours of 5:45AM– 5:30PM PST. Our office is located at 3927 Rucker Ave, Everett, WA 98201. We offer 1 - 3 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Requirements

• High School Diploma/GED or equivalent experience
• 1+ years of experience working with customers in a fast-paced environment
• Flexible to cover shifts at short notice
• Ability to work 1 shift per week, any of our 10-hour shift schedules during our normal business hours of 5:45AM– 5:30PM PST. Our office is located at 3927 RUCKER AVE Everett WA 98201

Nice To Haves

• 1+ years of experience with Microsoft Word, Microsoft Excel and Microsoft Outlook
• Experience working within the health care Industry and with health care insurance, working in a hospital, physician's office or medical clinic setting
• A clerical or administrative support background
• Knowledge of medical terminology
• 2+ years of work experience as Receptionist in Medical setting
• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Greets patients in prompt, helpful, friendly manner
• Admits patients, verifies and updates necessary information using Epic/OpTime system. May include paper documentation
• Attentive to the patients and guests in waiting room, rounding on an as-needed basis to notify of delays in schedules and surgical/procedural status as directed by the operating room
• Works directly with the post-anesthesia care areas to direct patient guests/family to the patient bedside as requested
• Confirms with patient guests/family or ride services, if not present in the waiting room, to ensure patients have appropriate and timely transportation from the Surgery Center
• Prioritizes tasks and has ability to manage multiple duties at once
• Answers incoming telephone calls in a timely manner
• Screens telephone calls - give routing, non-medical information to patients in preparation for their visit
• Takes brief, clear, complete messages
• Distribute and communicate messages/pertinent information to appropriate staff in a timely manner
• Acts as a resource to staff, patients, and families
• Keeping stock of ASC office supplies
• Prepares needed paperwork for next day surgery cases, ensuring all paperwork is complete and available prior to the patient arriving
• Creates forms and documents for Surgery Center staff as requested
• Once care is complete, collects and prepares all ASC thin chart paperwork to be scanned into the patient's surgical encounter within the electronic medical record
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED