Per Diem Associate Patient Care Coordinator

UnitedHealth Group•Mukwonago, WI

5d•$16 - $29•Onsite

About The Position

This position is a Per Diem Associate Patient Care Coordinator, supporting patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing, for campuses within Hospital and Medical Group departments. Employees are required to work 2 shifts per pay period. Our office is located at 240 Maple Ave., Mukwonago, WI. We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

High School Diploma/GED
2+ years of customer service experience in a medical/healthcare environment
Basic level of proficiency with Microsoft Office products
Ability to work on a per diem basis within a variety of shifts to support a 24-hour operation (generally about 1 shift per week)
Ability to commute to 240 Maple Ave, Mukwonago, WI
Access to reliable transportation and valid US driver's license
Must be 18 years of age or older

Nice To Haves

Experience with electronic medical records system
Experience in a medical office
Knowledge of medical terminology
Ability to handle emergency/high pressure situations
Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments

Responsibilities

Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately by protecting and disclosing information to only those authorized
Prioritizes by assessing and analyzing information to identify immediate emergency needs
Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on – call schedules to ensure appropriate communication to ProHealth Care Physicians
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
May perform other duties upon request