Per Diem Emergency Department Patient Registration Specialist

UnitedHealth Group•Chandler, AZ

10d•$16 - $29•Onsite

About The Position

Optum is seeking an energetic candidate for their Outpatient Access Registration Department. This role involves facilitating the patient admission flow, including patient identification, accurate demographics, insurance authorization, notification, and verification of insurance benefits to ensure accurate and prompt reimbursement. Additional duties include providing information and answering questions about payment assistance, collecting co-payments and patient liabilities, ensuring compliance with HIPAA, and entering all necessary information into the hospital computer system. As Outpatient Registration Specialists, individuals in this role are often the first point of contact for patients and their families, representing an important first impression through their professionalism, expertise, and dedication to ensuring quality care. The position requires diligence in obtaining complete and accurate insurance and demographic information in a timely manner to provide high-quality, compassionate health care service to all, regardless of their ability to pay. This position is Per Diem, As Needed, requiring flexibility to work any evening shifts and potentially weekends.

Requirements

High School Diploma/GED
1+ years of customer service experience
1+ years of experience with insurance policies and procedures
Access to reliable transportation and valid US driver’s license

Nice To Haves

2+ years of experience in a Hospital Patient Registration Department, physician office or any medical setting
Previous experience in collecting patient copays, deductibles, etc.
Experience submitting authorization requests and / or processing referrals
Previous working experience with Google products
Working knowledge of facility pricing structure and cost estimates
Knowledge of ICD9 (10) and CPT terminology
Understanding of medical terminology
Bilingual fluency with English & Spanish

Responsibilities

Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
Obtain Benefits and Insurance verification
Point of Service Cash Collection, Co - Pays, Deductibles and Coinsurance
Accurate Computer Data Entry
Scan documents
Organize and schedule patient services and appointments for referrals
Register and Pre - Register Patients for Emergency, Elective and Scheduled Cases
Work with various systems including Patient Registration and Electronic Medical Record
Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary