People Team Coordinator

Redstone Residential • Provo, UT

7d • Onsite

About The Position

Redstone Residential is seeking a People/HR Coordinator to manage the operations of the People Team for their 650+ team members across 140+ properties. This role serves as the primary point of contact for the People Team, handling ticket triaging, processing payroll-related tasks, and managing recognition programs. The position requires a blend of systems thinking and interpersonal skills, ideal for someone who thrives on organization, accuracy, and supporting others. The role offers a growth path into more advanced People Team responsibilities.

Requirements

• 1+ years of administrative, customer service, or operations experience, ideally in HR, payroll, or a high-volume service environment.
• A track record of managing high-volume inboxes or ticket queues with accuracy.
• Comfort with HRIS systems (UKG preferred) and Microsoft 365.
• Clear, warm, professional communication.
• Strong attention to detail and process discipline.
• Ability to handle sensitive and confidential information with discretion.
• A hospitality mindset.

Nice To Haves

• Experience with employment verifications, garnishments / IWOs, or benefits administration.
• Experience with Freshservice or similar ticketing systems.
• Bilingual (English / Spanish).

Responsibilities

• Triage and resolve incoming tickets and emails, including employment verifications, garnishments and IWOs, benefits questions, and life events.
• Process incoming mail, such as state agency notices, Workers Comp requests, and regulatory correspondence.
• Approve UKG notifications for direct deposit changes, team changes, and benefit elections.
• Address W2 issues, tax adjustments, and quarterly filings in coordination with payroll.
• Resolve UKG help requests, including timecard and login issues.
• Process new-hire benefits approvals and life event documentation.
• Manage PT-to-FT benefit transitions, including team member communications and enrollment timing.
• Manage recognition programs end-to-end, including new-hire boxes, baby gifts, birthday recognition, and anniversary rewards.
• Maintain documentation and processes as the People Team grows.

Benefits

• Health, vision, and dental insurance
• 401(k) with up to 6% company match
• Flex PTO
• 10 paid holidays
• Gym membership
• Discounted phone plan
• 3 paid service days per year
• Paid parental leave
• Professional development support
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed