People Systems & Programs Specialist, Employee Relations

Expedia•Seattle, WA

About The Position

The People Systems & Programs Specialist supports Expedia Group’s Employee Relations (ER) team as a hands-on HRIS and systems expert. The role manages and improves the systems and tools ER relies on, including ServiceNow and Workday, and audits ER cases, standard operating procedures, and processes for quality, consistency, and compliance. It also includes minor project management to deliver system enhancements, process changes, and tool rollouts. The position handles highly confidential information and requires sound judgment and discretion. The specialist works with ER Business Partners, People Operations, HR Business Partners, Enablement, Legal, and People Technology and platform teams to improve systems and processes, keep stakeholders aligned, and support ER operations. The role maintains ER reporting and dashboards and uses the data to recommend improvements to ER leaders.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field, or equivalent work experience.
At least 2 years of experience in HRIS, People Operations, Employee Relations support, or HR systems roles; 0–2 years may be sufficient with a master’s degree.
Hands-on experience with HR platforms such as Workday and ServiceNow, including configuration, troubleshooting, data accuracy, testing, or administration.
Experience auditing cases, SOPs, or records against defined standards and driving corrective action.
Ability to build and interpret KPIs, reports, and dashboards to identify trends and recommend improvements.
Experience supporting or leading small, well-defined projects, including planning, tracking, and stakeholder updates.
Ability to handle sensitive employee information with discretion and integrity.
Strong written and verbal communication skills, including the ability to explain technical concepts in plain language and work effectively with ER, HR, and technology partners.

Nice To Haves

Master’s degree.
Familiarity with Employee Relations processes.

Responsibilities

Serve as the day-to-day HRIS and systems expert for Employee Relations, including ER case management in ServiceNow and employee data in Workday; troubleshoot issues, support users, and triage enhancement requests.
Audit ER cases regularly for documentation completeness, process adherence, consistency, and policy compliance; document findings and drive corrective actions to completion.
Audit and maintain ER SOPs, process maps, job aids, and knowledge articles to ensure guidance is accurate, current, and consistently applied.
Safeguard the accuracy, confidentiality, and access controls of ER case records and related HRIS data.
Translate ER needs into clear requirements, partner with People Technology and platform teams, and lead user acceptance testing and validation of changes before release.
Build and maintain ER KPIs and dashboards, such as case volume, cycle time, quality, and trends, and turn data into recommendations for ER leaders.
Lead small, well-defined projects and enhancements, including planning, milestone tracking, risk management, and status communication.
Coordinate rollouts of new tools, features, and process updates, including training and communications for the ER team and partners.
Partner with ER Business Partners, People Operations, HR Business Partners, Enablement, and Legal as needed to prioritize improvements and keep stakeholders aligned.