People Systems & Onboarding Specialist

Pindrop•Atlanta, GA

15h•Onsite

About The Position

Pindrop is seeking a People Systems & Onboarding Specialist to manage and optimize HR systems, streamline onboarding processes, and ensure compliance. This role involves overseeing systems like UKG Ready, troubleshooting issues, implementing improvements, and acting as a primary contact for People Ops tickets. The specialist will also focus on automating manual tasks, developing new processes and SOPs, and potentially evaluating and implementing new people platforms. A key part of the role is owning the entire onboarding experience from candidate transition to new hire integration, including pre-start communication, system setup, document processing, and coordination with IT. Additionally, the role is responsible for managing day-to-day People Ops inquiries, ensuring the completeness, compliance, and security of employee records, refining data practices, monitoring HR metrics, and supporting compliance initiatives and audits. The position requires quarterly on-site maintenance of sensitive files at the Atlanta HQ office.

Requirements

Fluency in HR systems (experience with UKG Ready is a plus).
Enjoy optimizing workflows and automations to drive efficiency and accuracy.
Curiosity about leveraging automation and AI tools to simplify processes, enhance data integrity, and improve the employee experience.
Exceptional attention to detail.
Strong organizational skills.
Continuous improvement mindset.
Comfortable presenting and facilitating training sessions for employees or managers.
Experience with HR compliance, policy, and reporting.
Effective communication skills across teams.
Ability to build trust with employees at every level.
Ability to work cross-functionally and thrive in a collaborative, close-knit team.
Experience from a high-growth or startup environment and comfort navigating change.
3+ years of experience in HR or People Operations.
Must be able to work 1 day a week in the Atlanta HQ office (local candidates only).

Nice To Haves

Experience with UKG Ready.

Responsibilities

Oversee HR/People Systems, including UKG Ready, and troubleshoot/problem-solve system issues.
Collaborate with the People/HR team to identify and implement system improvements (data updates, workflow creation, enhancements).
Serve as the first point of contact for People Ops tickets and escalate requests as needed.
Automate manual tasks and build new processes, including system workflows and Standard Operating Procedures (SOPs).
Participate in the evaluation and implementation of people platforms and provide training when necessary.
Own the transition from candidate to new hire, ensuring a successful onboarding experience.
Manage all aspects of the onboarding experience for new hires, including pre-start communication.
Handle routine processes such as new hire additions, system permissions, user access, personalization, data auditing, and backend configurations.
Set up onboarding in UKG, send new hire documents, schedule onboarding sessions, and process I-9s and Employee Agreements.
Coordinate with IT for account and laptop creation for new hires.
Manage day-to-day People Ops inquiries, system administration, and stakeholder support.
Ensure all employee records are complete, compliant, and secure (paper and electronic).
Validate required documentation and retention policies.
Confirm proper segregation of sensitive records.
Establish a filing standard, retention schedule, and SOPs for ongoing compliance and operational consistency.
Refine employee data practices and processes.
Monitor, track, and report key HR metrics.
Support people compliance initiatives and audits.
Research and monitor changes in compliance requirements.
Partner with People Ops on processes and projects.
Maintain People Ops trackers.
Perform quarterly on-site maintenance of sensitive files.