People Systems & Automation Specialist

Relay•Toronto, ON

49d

About The Position

Relay is a digital banking platform that provides self-made business owners with tools and knowledge to manage their finances effectively, aiming to bring clarity, confidence, and control to their earnings. The People Team at Relay is dedicated to building a high-performing company where ambitious individuals choose to work and achieve career-defining success. This role is a 12-month contract for a People Systems & Automation Specialist, tasked with establishing the technical infrastructure necessary for the People team to operate efficiently at scale. The primary challenge is to address the fragmented People tech stack, where data is dispersed across multiple systems, manual processes fill the gaps, and there is no unified source of truth for People data. The specialist will focus on automating processes, streamlining operations, and significantly enhancing the People team's overall efficiency.

Requirements

2-4 years of hands-on experience owning and improving systems and tooling, and more recently with AI's advancements, you have shipped automations that other people now depend on.
Genuinely data-minded: you can pull, clean, model, and present data without someone checking your work, and you find patterns that other people miss.
Comfortable working with People technology at a configuration and integration level. You know where to look when something breaks, you form a view on what to do about it, and you act on it.
Curious about the technical layer underneath the tools you use. You may not have built custom integrations from scratch yet, but you would learn what you needed to if the problem required it and you would find that interesting!
Care about employee experience and understand that the quality of the operational layer is what shapes how people actually feel about working somewhere.

Responsibilities

Map every People process end-to-end: Onboarding, offboarding, employee changes, benefits enrollment, performance cycles, etc, and document the current state with clear eyes.
Identify what can be fully automated, what needs a human in the loop/lead and why, and what is manual today only because no one has built the solution yet.
Build a prioritized automation roadmap and own delivery against it.
Evaluate workflow automation and integration platforms, make a recommendation on what our team should adopt to best achieve our goals, and implement it.
Own our full People tech stack: HRIS, ATS, onboarding, employee experience, and benefits tools with a mandate to make them work together.
Build and maintain integrations between systems using native connectors, automation tooling, and lightweight custom solutions where gaps exist.
Partner with IT to understand existing tools, surface underutilized capability, and ensure the People team can use what we have before we add anything new to our stack.
Bring People data into a data visualization tool (Snowflake or similar) so the team has a reliable, queryable data layer, and help build the integrations that get clean and correct data there automatically.
Own documentation on system configurations, integrations, and decisions (via Notion) so nothing lives only in your head.
Use AI tools actively and practically to automate recurring workflows, reduce manual reporting, and surface insights without human intervention.
Identify where AI can replace manual judgment in low-stakes, high-frequency People tasks and build those workflows.
Stay close to what is new in HR/People tech and AI tooling and experiment quickly.
Build and maintain a single source of truth for People data: headcount, attrition, compensation, engagement, and hiring metrics, and keep it accurate.
Build self-serve dashboards that give People Business Partners and leadership real-time visibility without coming to you for every pull.
Solve the data extraction problem for tools like CultureAmp. Figure out how to get that data into your reporting infrastructure reliably and automatically.
Run analyses, surface trends, flag risks, and translate findings into concrete recommendations the team can act on.
Prepare ad hoc analyses and reporting for board materials and executive updates in partnership with People leadership.
Own People tech vendor relationships – renewals, escalations, utilization tracking, and contract management.
Lead structured evaluations when new tooling is needed, with clear criteria and a data-backed recommendation.
Track ROI on People tech investments and flag what is not earning its cost.

Benefits

Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.
We trust our team with big challenges and the freedom to solve them.
We value directness, clarity, and respect.
Open, honest dialogue is key to achieving the best results.
Diversity is key to building high-performing teams.
Inclusive work environment.
Accommodations at any stage of the hiring process.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume