People Support Center Representative I

J.B. Hunt•Lowell, AR

23h

About The Position

Under close supervision, the People Support Center Representative I serves as the first point of contact for employees and people leaders, providing timely, accurate, customer-focused support on routine HR inquiries via phone, email, and chat. The role handles high-volume call and case intake related to policies, basic transactions, benefits navigation, and standard HR processes, and accurately documents interactions in case management systems. Representatives follow established scripts, knowledge articles, and escalation protocols, routing issues outside their scope to senior representatives or other People Relations teams. The position is based in Lowell, Arkansas, and is a full-time role. This position is not eligible for employment-based sponsorship. Starting pay may vary based on skills, education, experience, geography, and other qualifications. The role may be eligible for annual bonuses and incentives under applicable company plans.

Requirements

High School Diploma or GED and at least 6 months of HR administration, call center, customer service, transportation/logistics, or relevant experience, and/or military equivalent, or a suitable combination of education, experience, and training.
Experience using computers and phones in a professional or office setting.
Ability to analyze situations accurately and make productive decisions based on informed judgment.
Ability to act professionally while maintaining composure and confidentiality.
Ability to follow established procedures.
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
Ability to gather, clarify, and apply verbally transmitted information while showing genuine interest toward the speaker.
Ability to manage multiple priorities.
Ability to work independently or as part of a team.
People-centric mentality.
Ability to learn new technologies related to the job.

Nice To Haves

High School Diploma or GED and 1 year of HR administration, call center, customer service, or transportation/logistics experience.
Spanish-speaking or other multilingual capability.

Responsibilities

Document People Support Center activities and assign them to the appropriate party using internal management tools.
Meet service center standards and metrics, including hold time, call length, transfers, unavailable time, resolution and processing accuracy, and timeliness.
Address routine incoming employee inquiries by resolving HR questions within the designated scope through phone calls, emails, and chats; escalate lengthy or complex calls.
Communicate and interpret HR and Payroll policies and procedures for employees at all levels.
Provide self-service guidance on the accuracy and completeness of personnel records, maintaining data integrity and protecting personally identifiable information in the HRIS.
Support HR technology and application testing, implementations, and updates.
Perform additional administrative duties as needed.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for annual bonus and incentives, subject to applicable company plans