People Support Center Representative I

J.B. Hunt Transport Services, Inc.•Lowell, AR

About The Position

Under close supervision, the People Support Center Representative I serves as the first point of contact for employees and people leaders, providing timely, accurate, customer-focused support for routine HR inquiries by phone, email, and chat. The role handles high-volume call and case intake related to policies, basic transactions, benefits navigation, and standard HR processes, and accurately documents interactions in case management systems. Representatives follow established scripts, knowledge articles, and escalation protocols, routing issues outside their scope to senior representatives or other People Relations teams. This position is in Human Resources and is based in Lowell, Arkansas, United States. It is full-time. The position is not eligible for employment-based sponsorship. Starting pay may depend on skills, education, experience, geography, and other qualifications. The position may be eligible for annual bonuses and incentives based on profitability or volumes, subject to the applicable company plans. The company offers benefits for full-time positions, subject to applicable eligibility requirements. These include medical, dental, and vision benefits; a 401(k) retirement plan; life insurance; short- and long-term disability coverage; paid time off based on tenure, including vacation and sick time; six weeks of paid maternity leave; two weeks of paid parental leave; and six paid holidays annually.

Requirements

High school diploma or GED and at least 6 months of experience in HR administration, a call center, customer service, transportation/logistics, or relevant experience, or military equivalent; alternatively, a suitable combination of education, experience, and training.
Experience using computers and phones in a professional or office setting.
Ability to analyze situations accurately and make productive decisions based on informed judgment.
Ability to act professionally while maintaining composure and confidentiality.
Ability to follow established procedures.
Ability to communicate effectively and accurately interpret ideas through various mediums.
Ability to gather, clarify, and apply information communicated verbally while showing genuine interest in the speaker.
Ability to manage multiple priorities.
Ability to work independently or as part of a team.
People-centric mentality.
Ability to learn new job-related technologies.

Nice To Haves

High school diploma or GED and 1 year of experience in HR administration, a call center, customer service, or transportation/logistics.
Spanish-speaking or other multilingual capability.

Responsibilities

Document People Support Center activities and assign them to the appropriate party using internal management tools.
Meet service center standards, including those for hold time, call length, transfers, unavailable time, resolution and processing accuracy, and timeliness.
Respond to routine employee inquiries and resolve HR questions within the designated scope through phone calls, emails, and chats; escalate lengthy or complex calls.
Communicate and interpret HR and Payroll policies and procedures for employees at all levels.
Guide employees in using self-service resources to ensure personnel records are accurate and complete.
Maintain data integrity and protect personally identifiable information in the HRIS.
Support HR technology and application testing, implementations, and updates.
Perform additional administrative duties as needed.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off, including vacation and sick time, commensurate with tenure
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
May be eligible for annual bonus and incentives based on profitability or volumes, subject to the applicable company plans.