People Success Specialist

Ivo•San Francisco, CA

6d•Onsite

About The Position

Ivo is seeking a People Operations Specialist to establish and maintain the day-to-day operational foundation for people operations at the company. This role requires meticulous attention to detail, a high degree of trust, and a passion for building efficient systems, maintaining data integrity, and ensuring a seamless employee experience. The specialist will serve as the operational backbone for PEO and core HR workflows, guaranteeing a smooth and consistent onboarding and offboarding process for all employees. Additionally, they will collaborate cross-functionally to ensure people operations practices are audit-ready and compliant with security and privacy commitments such as SOC 2, ISO, and GDPR. This position is ideal for an individual eager to grow with the company, act as a strong business partner, and continuously enhance support for people operations during periods of scaling.

Requirements

2–5+ years of experience in HR operations, People Ops, or HR generalist roles, preferably in a fast-paced company.
Exceptional attention to detail, with the ability to identify issues proactively and maintain clean systems.
Strong business partnering instincts, connecting HR operations to business outcomes and team effectiveness.
Experience working with a PEO and supporting benefits and payroll processes, or a demonstrated ability to learn and own these areas quickly.
Proficiency in writing clear, practical policies and maintaining a company handbook.
Working knowledge of basic HR compliance and strong judgment in handling sensitive information.
Ability to collaborate effectively cross-functionally with departments like Finance, Legal, Security, and IT, and to align stakeholders.
Strong written and verbal communication skills, characterized by clarity, responsiveness, and thoughtfulness.
High integrity and discretion when handling confidential employee data.

Nice To Haves

Love making systems reliable, accurate, and audit-ready.
Care deeply about creating an exceptional employee experience.
Take pride in doing the unglamorous work that makes everything run smoothly.
Enjoy being the go-to person for getting details right and unblocking others.
Excited to grow with a company and help build the foundation as we scale.

Responsibilities

Own PEO administration and data cleanliness, ensuring accurate employee records and consistency across PEO, benefits, payroll, and internal systems.
Manage end-to-end onboarding processes, including offer-to-start coordination, documentation collection, payroll and benefits enrollment, and ensuring a positive Day 1 experience.
Oversee end-to-end offboarding processes, including managing terminations and resignations with empathy, coordinating final pay, benefits, and access removals, and documenting the exit process.
Administer employee benefits, including managing enrollment changes, qualifying life events, supporting open enrollment, and answering employee benefits questions.
Support payroll operations by ensuring timely and accurate inputs, changes, and approvals, reconciling discrepancies, and resolving issues with the PEO and Finance.
Develop and maintain foundational HR policies and handbook content, including policies on time off, leave, working hours, remote/hybrid expectations, code of conduct, and conflict of interest.
Ensure people operations practices support SOC 2 and ISO controls and collaborate with Legal/Security/Ops on GDPR-related people data handling.
Create and maintain Standard Operating Procedures (SOPs) for repeatable processes to ensure scalability without fragility.
Identify system and workflow gaps, propose improvements, and implement lightweight automations to reduce manual work and errors.
Serve as the primary point of contact for employee support, addressing day-to-day questions clearly and promptly, identifying patterns or risks, and guiding leaders on HR processes.