People Ops Specialist

Favor•Austin, TX

1d•Hybrid

About The Position

The People Operations Specialist plays an integral role at Favor. The People Operations Specialist manages day-to-day employee lifecycle tasks, supports onboarding, benefits, and maintains accurate HR data systems. The role is dedicated to ensuring that HR processes run smoothly and efficiently and will play a crucial role in enhancing the employee experience from onboarding to offboarding. This role will also play an active role in maintaining a good relationship with our parent company HEB. This position requires a high level of confidentiality, attention to detail, customer service skills, and the ability to thrive in a fast-paced and dynamic environment.

Requirements

A relevant degree or comparable formal training, certification, and/or work experience
3+ years’ experience in benefits, data analysis, payroll, HR systems
Strong understanding of the employee benefits landscape, processes, and compliance
Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.)
The ability to lift and carry about 30 lbs.
Proficiency in Microsoft Excel and Google Suite products

Nice To Haves

Experience with PeopleSoft is a plus.

Responsibilities

Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program.
Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership.
Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary.
Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment.
Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications.
Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems.
Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking.
Serve as the primary system administrator for HR platforms (Peoplesoft, Lattice), managing backend configurations for performance cycles and engagement surveys.
Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires).
Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings.
Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance.
Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay.
Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks.
Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed.
Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings.
Manage catering orders, menu selection, and vendor delivery for team events and meetings.
Provide operational and administrative support for employee learning programs, workshops, and training logistics including managing catering orders, and vendor delivery for team events and meetings.
Oversee incoming mail and support general workplace administrative needs.
Assist with bi-weekly snack restocking to maintain a welcoming office culture.