People Services Specialist

Fortune Brands•Deerfield, IL

13h•Hybrid

About The Position

In this role, you will ensure exceptional associate / future associate experience at Fortune Brands Innovations. You will be a key member of the People Services team serving as a primary point of contact for pre-hires, associates, managers, HR Business Partners, and HR COEs, providing the information and support they need while ensuring HR operational tasks run smoothly – all while growing your own skills to further your HR career. As a People Services Specialist, you will have core responsibilities in a variety of the areas listed below as well as the opportunity to contribute through special projects and assignments as we grow our team’s scope of services. You’ll also have the ability to specialize in certain responsibilities that meet your unique skills & career desires. This role prepares you for further growth in your HR career. The foundational skills you’ll learn in this role will prepare you for a future role in multiple areas of HR – such as Talent Acquisition, Talent Management, Total Rewards, HR Technology, Employee Relations, HR Operations, Business Partner, and more. You’ll be exposed to multiple areas of HR through day-to-day responsibilities and special projects related to multiple areas of our business.

Requirements

1+ years of experience in Human Resources, Shared Services, HR Operations, Recruiting, HR Technology, or a related field
High school diploma or GED equivalent
Demonstrated customer service experience and effective verbal and written communication skills in support of associates, customers, or other stakeholders
Highly proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and cloud-based file-sharing platforms
Ability to manage confidential information with discretion
Demonstrated experience to prioritize work, manage competing deadlines, and meet service level expectations

Nice To Haves

Experience with HR technology platforms such as Workday or SucessFactors, Recruitment ATSs (example- SmartRecruiters), time & attendance systems (example- Kronos Dimensions), or similar systems
Experience working within a ticketing or case management system (Jira, ServiceNow, Workday Help, etc.)
Experience supporting HR operations, onboarding, shared services, employee or client facing support, case management, compliance, reporting, and experience in an HR service delivery environment, strongly preferred
Associate's degree or higher in Human Resources, Business, or a related field

Responsibilities

Serve as the first point of contact for associates and HR through AskHR and other service channels by researching inquiries, resolving cases, documenting interactions, and meeting service level expectations
Support the full associate lifecycle, including onboarding, orientation, employee changes, offboarding, and related HR operational activities while ensuring a positive associate experience
Process and maintain HR transactions in Workday and other HR systems, including hiring, job changes, organizational updates, and terminations while ensuring data integrity and compliance
Assist associates and managers in utilizing HR systems, self-service tools, and HR resources by providing guidance, education, troubleshooting, and process support
Support HR programs and processes including benefits administration, tuition reimbursement, employee referrals, relocation, performance management activities, engagement surveys, and other assigned programs
Maintain personnel records and support compliance, governance, audits, record retention, employment verification, and I-9 requirements in accordance with company policies and legal standards
Create, maintain, and enhance HR knowledge articles, job aids, process documentation, FAQs, and self-service content that improve the associate and manager experience
Partner with HR Business Partners, Centers of Excellence, Payroll, Talent Acquisition, HR Technology, Learning & Development, Legal, and other stakeholders to ensure consistent service delivery
Support reporting, data validation, dashboard maintenance, case metrics, and operational activities to identify opportunities that improve service delivery and the associate experience.
Participate in HR technology enhancements, testing activities, automation initiatives, and process improvement projects that increase efficiency and enhance service delivery
Proactively identify opportunities to simplify processes, strengthen governance, improve customer experience, and drive continuous improvement across People Services