People Services Specialist - Benefits

Inizio•Philadelphia, PA

15h•Remote

About The Position

The People Operations Specialist Benefits US will serve as the internal contact for benefits administration from inception/inquiry through to resolution. Strong communication skills and ability to maintain confidentiality and handle sensitive situations with empathy and sound judgment are critical in this role. Will work alongside the Benefits, HR & People teams, Finance, and Payroll to build and support best-in-class leave programs. This role is on our Shared Services team and reports to the HR Shared Services Manager and is based remotely, ideally on the East coast. At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients. What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be. At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.

Requirements

A Bachelor's Degree
2 years or related experience in and/or training in payroll and benefits with increasing responsibility and complexity.
Strong knowledge of health and welfare
Experience with Workday
Strong technical knowledge of Excel required, including development of spreadsheets with formulas, functions, pivot-tables and lookups preferred.
Strong organization skills and exception detail to attention
Excellent problem solving and analytical skills for conducting reconciliations and data analysis.
Excellent verbal, interpersonal, and communication
Strong focus on customer
Ability to work and communicate effectively with a wide range of individuals across all levels of the organization.

Nice To Haves

Development of spreadsheets with lookups in Excel

Responsibilities

Performs operational and transactional tasks required to administer company benefit programs, such as group health and welfare plans, life and disability insurance, and health spending accounts, for new hires, current, and terminated employees.
Assists with the communication, implementation, and administration of employee benefits. Serve as main point of contact for employees regarding benefit eligibility, coverage, and other related manners.
Coordinate daily benefits processing (enrolments, terminations, changes, COBRA, beneficiaries internally, as well as with external vendors.
Track benefit elections and deductions in HRIS/Benefit Admin systems; resolve data issues and process data corrections.
Troubleshoot benefits coverage issues that employees may be
Communicate and process benefit costs and paid leave payments for inclusion in bi-weekly & semi-monthly payroll runs; process benefit related funding wires and uploads.
Ensures data integrity of all benefits information including payroll files, billing reports, census files, worksheets and confirmation statements.
Reconcile, audit, and process monthly benefits billings for payment in a timely
Maintain and update all benefits documentation including but not limited to, policies, summary plan descriptions, Assist employees in the interpretation of plan summaries.
Assist with the annual open enrollment
Support implementation of new benefit programs and benefit administration systems; support on-boarding of new divisions due to acquisition or merger.
Provide support with annual compliance filings, such as ACA Reporting and 5500s. Coordinates legally required benefit plan mailings such as Summary Annual Reports and Summary of Material Modifications.
Build and maintain relationships with finance, accounting and human resource partners who support various businesses to enable effective benefits communication and administration across the organization.
Performs other duties or special projects as required