People Services Manager & Business Partner - Operations

Smoothie King•Coppell, TX

1d•Hybrid

About The Position

The People Services Manager – Operations serves as the primary People Services partner to Operations Corporate and Field Operations. This role is responsible for embedding a people-first operating mindset into day-to-day store and field leadership practices while supporting strong execution, accountability, and business performance. This position works closely with operations leaders to translate business strategy, operational goals, and performance data into practical people solutions. The People Services Manager provides hands-on coaching, fast and effective learning approaches, and data-informed guidance to help leaders build strong teams, improve retention, and operate their stores and regions at a high level. The role requires strong business acumen, comfort using and interpreting operational and people data, and the ability to influence leaders who are results-driven and action-oriented.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field (or commensurate experience).
Minimum of five (5) years of progressive HR experience within the food and beverage industry, required.
Experience with ADP Workforce Now or similar HRIS platforms is required.

Nice To Haves

HR certification such as SHRM-CP, PHR, or equivalent preferred.
Personal passion for health and fitness is a plus.

Responsibilities

Serve as the primary People Services partner for Operations Corporate and Field Operations leaders.
Conduct regular (monthly or as needed) people and talent reviews with operations leaders focused on team health, leadership effectiveness, retention, readiness, and performance outcomes.
Act as a trusted advisor to leaders by providing direct, practical guidance aligned to operational realities and business priorities.
Support leaders during periods of change, performance challenges, growth, and restructuring with a calm, solutions-oriented approach.
Train and coach leaders to lead their teams using a people-first, accountability-driven approach that balances care for team members with operational excellence.
Design and deliver fast, practical learning solutions tailored to field leaders and Gen X-heavy teams (e.g., short form training, playbooks, toolkits, and just-in-time coaching).
Partner with Operations to reinforce consistent leadership expectations, behaviors, and standards across corporate operations and stores.
Support leadership development at the General Manager, Area Manager, and Regional Area Director levels through coaching and targeted development plans.
Manage and resolve complex team member relations issues, including conducting thorough, objective, and timely investigations.
Provide day-to-day performance management support (coaching, counseling, corrective action, and career development) aligned with brand standards and operational goals.
Work closely with leaders to improve working relationships, build engagement and morale, and drive retention, especially in frontline and store-level roles.
Ensure consistent, fair, and legally compliant application of policies and practices across the field.
Analyze people and operational data (turnover, engagement, performance trends, training effectiveness, and workforce metrics) to inform decisions and identify opportunities.
Partner with People Services and Operations to use data insights to proactively address talent risks, leadership gaps, and retention challenges.
Support workforce planning, succession planning, and readiness planning for key field roles.
Maintain strong working knowledge of federal, state, and local employment laws and regulations; proactively reduce risk and ensure compliance.
Partner with Legal and senior leadership as needed on sensitive or complex issues.
Serve as the primary point of contact for operations leaders on People Services policies, practices, and interpretation.
Maintain accurate employee data through HRIS administration, audits, updates, and timely resolution of inquiries.
Lead or support full-cycle recruiting efforts for assigned roles, with a focus on operational leadership and high-impact field positions.
Partner with hiring leaders to identify talent needs, assess candidates effectively, and make strong, values-aligned hiring decisions.
Assist with evaluation and implementation of tools, programs, and processes that support performance management, leadership development, and retention within operations.
Actively model and promote the culture, values, and mission of the brand in all interactions.
Lead by example in cultivating respectful, inclusive, and engaged team member experience.
Support internal communications related to people initiatives, leader updates, and system-wide messaging as needed.
Participate in and support culture-building activities, corporate events, and wellness initiatives.
Partners effectively with Operations Corporate and Field leaders, working cross-functionally to achieve shared people and business goals.
Builds trust and credibility through honest, respectful communication and sound judgment in complex and sensitive situations.
Coaches leaders to deliver clear expectations, meaningful feedback, and people-first accountability aligned to brand standards.
Demonstrates strong operational and business acumen with the ability to translate people strategies into practical, field-ready solutions.
Uses people and operational data to identify trends, prioritize work, and guide decision-making.
Thrives in a fast-paced, evolving environment and adapts quickly to changing operational priorities.
Continuously seeks opportunities to improve processes, tools, and leadership effectiveness across field operations.
Models integrity, consistency, and confidentiality in all interactions with leaders and team members.
Actively develops self and others, strengthening leadership capability and bench strength within operations.
Promotes the culture, values, and mission of Smoothie King.