People Services (HR) Manager

CoralTree Residences Snowmass • Snowmass Village, CO

1d • $80,000 - $90,000 • Onsite

About The Position

The People Services (HR) Manager is an on-site People Services partner based in Snowmass Village, supporting CoralTree Residence Collection properties across the Colorado mountain region. Reporting to the Area Director of People Services, the manager advises property and department leaders, leads cross-property projects, and advances employee relations, recruiting, onboarding, professional development, engagement, retention, and workplace culture in a highly seasonal resort environment. The position handles day-to-day property-level needs as well as sensitive and complex personnel matters.

The manager oversees the employee housing program, including leases, inspections, policy enforcement, waitlists, and tenant disputes. The role also supports People Services budgeting and forecasting, staffing and recruiting strategies, training and development, employee engagement, workers’ compensation and unemployment claims, OSHA reporting and compliance, and accurate, confidential records and reporting. The position is based on-site in the Snowmass area and may require occasional travel to Vail and Breckenridge.

Requirements

• Three to five years of progressive Human Resources or People Services experience.
• Hospitality and residential resort experience, including seasonal staffing, service expectations, and employee-relations demands.
• Working knowledge of employee relations, manager coaching, recruiting, onboarding, training, engagement, retention, culture, and employment practices.
• Proficient understanding of employment benefits, payroll, and wage-and-hour compliance.
• Comfortable working knowledge of budgets, forecasting, and P&L statements.
• Proficiency with Microsoft 365.
• Ability to work independently, prioritize, maintain accurate records, and protect confidential information.
• Must be based in the Snowmass area and work on-site; this is not a remote position.
• Valid driver’s license and reliable transportation for occasional travel to Vail and Breckenridge.
• Generally consistent Monday through Friday schedule, with occasional evening or weekend availability for urgent matters or business needs.
• Must successfully pass a background check screening.

Nice To Haves

• Bachelor’s degree in Human Resources, Business Administration, Hospitality, or a related field; equivalent education and experience may be considered.
• UKG and iCIMS experience.
• PHR or SPHR certification.
• Professional Spanish proficiency.

Responsibilities

• Build trusted relationships with property leaders and team members and provide practical, consistent People Services guidance.
• Lead assigned cross-property projects from planning through communication, implementation, measurement, and follow-up.
• Guide managers on routine employee concerns, coaching, documentation, attendance, and performance management.
• Respond to employee grievances and sensitive issues, mediate conflicts, and conduct preliminary fact gathering and lower-level workplace investigations while maintaining timely, confidential records.
• Escalate sensitive or complex legal, safety, retaliation, harassment, discrimination, wage-and-hour, leave, and accommodation matters; assist with investigations, corrective action, and separations with support from the Area Director.
• Oversee all aspects of the employee housing program, including leases, inspections, policy enforcement, waitlists, and tenant disputes.
• Work with the Area Director to track People Services budget line items and reforecast as needed.
• Model CoralTree values and promote a respectful, inclusive, service-oriented workplace.
• Work with the PS Generalist to develop recruiting strategies for seasonal cycles, hard-to-fill roles, openings, and changing workforce needs.
• Partner with leaders on staffing plans, candidate sourcing, interviewing, selection, and timely, job-related hiring decisions.
• Use iCIMS and community, school, referral, and industry networks to build candidate pipelines; assist with visa processing as needed.
• Facilitate orientation and develop employee development programs and onboarding processes.
• Assist with, facilitate, or lead manager training, leadership development, compliance education, and training tracking.
• Support engagement surveys, action planning, recognition, employee events, and community partnerships.
• Use feedback, turnover data, recruiting trends, and operational input to identify retention risks and recommend solutions.
• Work with the Area Director on cross-regional succession planning, professional development, safety initiatives, and community outreach.
• Maintain confidentiality, accurate records, data quality, and documentation in accordance with company standards and applicable requirements.
• Prepare reports, presentations, communications, trackers, and project materials; monitor deadlines and follow through to completion.
• Manage workers’ compensation claims, reporting and follow-up, OSHA reporting and compliance, and unemployment claims and responses.
• Stay current on company policies and employment practices relevant to Colorado hospitality operations and escalate questions when appropriate.

Benefits

• Health insurance, including four plan options and Health Savings Account-eligible plans.
• Dental, vision, life, and disability insurance.
• Employee Assistance Program.
• Room discounts for team members, friends, and family immediately upon hire.
• Five complimentary nights per year for full-time employees after six months of employment.
• Paid time off and paid sick leave.
• Wellness benefit or Ski Pass benefit.
• 401(k) through Fidelity after three months of employment for eligible employees age 18 and older, with company match.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager