People Services Advisor III
About The Position
The Advisor III, People Services reports to the Program Manager, People Services and Analytics and serves as a lead resource within the Employee Resource Center (ERC) for employee relations and compliance matters. This role leads employee relations investigations, owns employment-based immigration processes and compliance, oversees documentation quality standards, and interprets policies in complex matters. The Advisor III also receives and responds to Tier 1 People & Culture inquiries and serves as an escalation point for sensitive or high-risk concerns. The Advisor III exercises advanced professional judgment while ensuring regulatory compliance, risk mitigation, and consistent policy application. CapMetro is Austin's regional public transportation provider. We've been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives. We're always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year. At CapMetro, we work to empower, enhance, and serve the region and its communities through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation. These values guide us in our daily activities, and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they’re going!
Requirements
- Lead employee relations investigations
- Own employment-based immigration processes and compliance
- Oversee documentation quality standards
- Interpret policies in complex matters
- Receive and respond to Tier 1 People & Culture inquiries
- Serve as an escalation point for sensitive or high-risk concerns
- Exercise advanced professional judgment while ensuring regulatory compliance, risk mitigation, and consistent policy application
Responsibilities
- Lead employee relations investigations
- Own employment-based immigration processes and compliance
- Oversee documentation quality standards
- Interpret policies in complex matters
- Receive and respond to Tier 1 People & Culture inquiries
- Serve as an escalation point for sensitive or high-risk concerns
- Exercise advanced professional judgment while ensuring regulatory compliance, risk mitigation, and consistent policy application
Benefits
- Free and reduced-fare transit service
- Free gym access with onsite trainers
- Onsite award-winning Childcare and Learning Center for children between the ages of 6 months and 6 years old
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
