People Service Center Representative

LCMC Health•New Orleans, LA

1d•Onsite

About The Position

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

Requirements

1 year of customer service experience with an Associate’s Degree or 3 years of customer service experience with a High School Diploma/equivalent
Human Resources or Call Center experience preferred.
HS Diploma or equivalent
Strong customer service focus, strong interpersonal, and listening skills.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
Ability to function well in a high-paced and at times stressful environment.
Ability to deal with dissatisfied customers.
Work under minimal direction while following standard policies and procedures.
Excellent time management and problem-solving skills.
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Associate's Degree

Responsibilities

Identifies and troubleshoots customer’s needs while handling different topics and stressful situations professionally and helps to de-escalate situations.
Utilizes appropriate scripts and reference materials while attempting to resolve the customer’s inquiry upon first contact.
Escalates priority inquiries and routes to the appropriate team/team member.
Monitors success of response and opportunities to revise training and knowledge base materials.
Stays current with HR and LCMC Health information. Identifies trends and provides recommendations to resolve quickly.
Understands and strives to meet or exceed metrics while providing excellent, consistent customer service.
Processes position management and employee life-cycle transactions and other relevant data/job changes such as hires/rehires, promotions, transfers, compensation changes, update personal data, etc.
Participate in system testing for updates and business process changes as requested.